on 29-11-2012 20:00
Okay I have a BB Bold 9790 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes sayin CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)....oh yh also I've noticed that if I goto Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Bold 9790 is running OS version 7 and app world is version 220.127.116.11....
I have tried a device wipe with no joy and I have tried changing the tic/apn to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help me as this as been going on for about 4 weeks now :/ thanks guys.....
Also I noticed that I haven't got a blackberr app world service book but I have got a blackberry Id service and I tried to register the host routing table but I don't get any message back also its saying 3g at top right of my blackberry bold we're signal is and when I do a diagnostic test it comes up with....
RADIO data activasion ----- NO
Then it says bb registration ---- abort
Connected to blackberry ---- abort
And blackberry pin-pin ----- abort....
Any help would be appreciated thanks.
This question has a Best Answer. Go to Best Answer
on 29-11-2012 20:02
Bought the £3 bolt on?
How to Giffgaff a Blackberry (blackberry internet settings) - http://bit.ly/giffgaffblackberry
BBM and BB Alternatives - http://bit.ly/ekN2eN
Facebook & Blackberry - http://bit.ly/igz4hl
Why can't I browse the Internet? - http://bit.ly/i7dGhk
Blackberry app world & Blackberry Browser - http://bit.ly/ecXpIK
Blackberry smartphone Apps list - http://bit.ly/ggblackberryapps
Blackberry messenger alternatives - http://bit.ly/bbmaltgg
Blackberry Config Tip - http://bit.ly/ggconfigbbtip
Blackberry Video tutorial for setting up opera mini - http://www.youtube.com/watch?v=e8MJGumj224
Advanced Blackberry usage - http://bit.ly/bbusagegg
Unlock your blackberry for free - http://www.unlocks.co.uk/unlock_blackberry_free.ph
on 29-11-2012 20:10
on 29-11-2012 20:12
on 30-11-2012 17:55
Well I'm not sure about this but I'm sure someone would, we have agents if you feel you need to share your problem with them and I'm sure they be happy to assist you although they do take time which is a disadvantage unforunately
on 30-11-2012 18:22
on 30-11-2012 22:39
No coz I'm not on giff gaff I'm on orange (EE)
I'm sure "Gary" on the Orange Customer Services helpline  will be more than happy to help you.