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newcomer
chimama
Posts: 2
Registered: ‎09-09-2013

bbm and internet not working

Hi, topped up my new giff gaff sim on tuesday last week along with the bbm add on. And have been enjoying the services since then. I just noticed that since yesterday morning, bbm and emails have not been dropping. The internet is not connecting. Pls I need help as this is very frustrating. Tnx.
amir667
Posts: 7,378
Topics: 15
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Best Answers: 720
Registered: ‎08-04-2012

Re: bbm and internet not working

Hi Chimama , and welcome to the giffgaff community,

The blackberry addon needs to be bought with the goodybag it cannot be bought separately

if you bought the £2.50 addon with the goodybag then follow this link http://j.mp/ggbbbrowser

if you haven't bought the blackberry goodybag addon you can still access the internet by following this guide http://j.mp/bboperamini
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dalan
Posts: 42,186
Topics: 117
Kudos: 5,688
Best Answers: 4,044
Registered: ‎24-10-2011

Re: bbm and internet not working

Hi
Go to your gg dashboard to see if you have used up all your data allowance.
Then try a battery pull, thst sorts out a lot of bb issues.
If I helped click ''solutions and kudos'' thanks.
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life123
Posts: 977
Topics: 14
Kudos: 131
Best Answers: 152
Registered: ‎11-03-2013

Re: bbm and internet not working



Firstly check the signal in your area to check for any faults with the network in your area. You can do so by visiting this website www.bit.ly/ggservicestatus

PLEASE NOTE: the checker only gets updated once an hour so if your problem has just started, or you’re not sure how long it’s been happening, if it says all is good, keep trying for a while to see if it gets an update.


If everything is alright with the signal in your area then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam http://is.gd/manualroam
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Feel free to give kudos and set the suggestion as the best answer if it has solved your question :smileyhappy:
paulwhite92
Posts: 1,052
Topics: 13
Kudos: 121
Best Answers: 2
Registered: ‎19-06-2013

Re: bbm and internet not working

You should download the apn giffgaff app which sets up the internet for you and connect your device threw wifi to do this :smileyhappy: then you should be sorted :smileyhappy:

yasar_786
Posts: 4,890
Topics: 3
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Registered: ‎13-07-2012

Re: bbm and internet not working

Try restarting your Phone/device. Please check the network coverage status of your area here too: http://www.bit.ly/ggservicestatus


Please also consider doing this manual roam onto your Phone/device: http://is.gd/manualroam


Make sure your phone settings are still correctly saved onto your blackberry.
See this guide on how to giffgaff a blackberry:
http://bit.ly/giffgaffblackberry


Please also see this blackberry troubleshooting guide:
http://community.giffgaff.com/t5/Using-giffgaff/Troubleshooting-issues-on-a-BlackBerry/ta-p/4022963
If I have helped, please Kudos Me :smileyhappy:
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b8man
Posts: 210
Topics: 2
Kudos: 5
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Registered: ‎21-01-2012

Re: bbm and internet not working

try restarting the phone
novice
sheliveia
Posts: 31
Registered: ‎19-12-2012

Re: bbm and internet not working

Don't you also need to install the apn settings? Try that! And, take out the blackberry battery. In my experience, this works like gold 99.99999 percent of the time!
Hope I helped, and please press the kudo button if I've helped!
roboter3003
Posts: 141
Topics: 7
Kudos: 2
Best Answers: 0
Registered: ‎10-05-2013

Re: bbm and internet not working

text settings to 2020
newcomer
chimama
Posts: 2
Registered: ‎09-09-2013

Re: bbm and internet not working

hi, i got the add on and the goodybag together. the bbm and internet worked for a while and then stopped. tried the link you sent me.

 

after following the instructions carefully, it didnt work.

 

oh dear!

 

thanks anyway