Help & Support

Reply
newcomer
missorla87
Posts: 2
Registered: ‎05-09-2013

bbm doesnt work on my blackberry Q5

Hi..im a new user of giffgaff n im from malaysia..i bought the goodybag but sadly my bbm couldnt work..but others like facebook,browser,whatsapp can be used..pls help me..
mykiel78
Posts: 11,329
Registered: ‎27-08-2012

Re: bbm doesnt work on my blackberry Q5

[ Edited ]
See below mate

http://community.giffgaff.com/t5/giffgaff-Top-Tips/giffgaffer-s-guide-to-Blackberry/m-p/92334/highli...

And compare to your setup to see if there is any difference.

Feel free to award Kudos / BEST ANSWER to posts that help you
Get a free giffgaff Sim
newcomer
missorla87
Posts: 2
Registered: ‎05-09-2013

Re: bbm doesnt work on my blackberry Q5

Yaa..i bought the bb add on too although i saw some posted that bb10 doesnt need bb addbon..but still i buy it js to make sure my bbm will work
mykiel78
Posts: 11,329
Registered: ‎27-08-2012

Re: bbm doesnt work on my blackberry Q5

Yes you are right. The addon isn't needed on the q5.

Has bbm ever worked before at all on giffgaff or you are recently having the problem? Silly question but have you restarted the phone or taken the sim out and back in and powering back on?
Feel free to award Kudos / BEST ANSWER to posts that help you
Get a free giffgaff Sim
bengalknights
Posts: 30,121
Topics: 26
Kudos: 2,817
Best Answers: 1,785
Registered: ‎29-07-2011

Re: bbm doesnt work on my blackberry Q5

Try removing battery for 60 seconds and reboot
Get a free giffgaff Sim
bigdave2010
Posts: 7,601
Topics: 25
Kudos: 393
Best Answers: 195
Registered: ‎14-05-2011

Re: bbm doesnt work on my blackberry Q5

You will need the  blackberry settings see this link http://bit.ly/giffgaffblackberry as far as I knowbyour right the new bb10 system doesnt require the bbm add on

ann2020
Posts: 2,580
Topics: 7
Kudos: 142
Best Answers: 81
Registered: ‎15-09-2012

Re: bbm doesnt work on my blackberry Q5

See here for BlackBerry settings http://bit.ly/giffgaffblackberry your correct the new blackberry os10 doesnt need the bbm add on
Get a free giffgaff Sim