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newcomer
newton31
Posts: 7
Registered: ‎18-11-2013
Best Answer

blocking my phone

distreesed phone user

 

i have lost my phone

i didnt report a lost/stolen sim card , but just got a new one activated to the old number

i need to block the phone for insurance

can i block the phone to giffgaff using the IME number

 

all help appreciated

mba_263
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Registered: ‎29-05-2010

Re: blocking my phone

Yes just report it lost and stolen from the help section.
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fs_102
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Re: blocking my phone

richarddavidson
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Registered: ‎11-06-2011

Re: blocking my phone

You need to go to this page: https://giffgaff.com/support/lost

And block your phone and SIM. This will block your current SIM if you did a SIM swap.

This is the only way you can block the IMEI number.

Once you've blocked both the phone and SIM giffgaff will send you a new SIM by first class post to replace your old one with all the same account information and the same number.
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newcomer
newton31
Posts: 7
Registered: ‎18-11-2013

Re: blocking my phone

hi thanks for the information

 

if i do this will giffgaff block my phone that is lost or will it block the phone i am now using 

does giffgaff know which phone i have 

horses4courses
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Registered: ‎11-11-2010

Re: blocking my phone

The IMEI number is specific to a particular phone, if you still have the packaging it might be on the box label, of the lost phone.

 

To get the IMEI number of your replacement phone that you are using now, dial * # 0 6 #     (without spaces).

Make a note of it somewhere. But DON'T give Giffgaff that number! Not unless you lose this phone too :smileysad:

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richarddavidson
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Registered: ‎11-06-2011

Re: blocking my phone


newton31 wrote:

hi thanks for the information

 

if i do this will giffgaff block my phone that is lost or will it block the phone i am now using 

does giffgaff know which phone i have 


If you've already started using the SIM in another phone then I guess it will block the phone you are using now.

 

This is a good point. Sorry that I didn't think of that when I first posted. 

 

I wonder if there is a way to block the IMEI of the phone you were using previously through the agents.  This is something to look into I guess. 

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newcomer
newton31
Posts: 7
Registered: ‎18-11-2013

Re: blocking my phone

yes , the problem is which phone will it block , this is the 100 dollar question

 

ill ask an agent perhaps they can shed some light on it 

sauron
Posts: 12,087
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Registered: ‎18-12-2010

Re: blocking my phone

From the account it was linked to in the help section or when you sign in to the main account but be sure it is the old account or else you will do it to the current one in use

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rebelyell
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Registered: ‎07-10-2011

Re: blocking my phone

It's a bit of a problem. I'd be interested to know what the agents say.