blocking my phone

[newton31]

distreesed phone user

i have lost my phone

i didnt report a lost/stolen sim card , but just got a new one activated to the old number

i need to block the phone for insurance

can i block the phone to giffgaff using the IME number

all help appreciated

[mba_263 governor]

Yes just report it lost and stolen from the help section.

[fs_102 graduate]

Here's a helpful guide I hope will be of use: http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-report-my-phone-and-or-SIM-lost-or-st...

[richarddavidson navigator · Accepted solution]

You need to go to this page: https://giffgaff.com/support/lost

And block your phone and SIM. This will block your current SIM if you did a SIM swap.

This is the only way you can block the IMEI number.

Once you've blocked both the phone and SIM giffgaff will send you a new SIM by first class post to replace your old one with all the same account information and the same number.

[newton31]

hi thanks for the information

if i do this will giffgaff block my phone that is lost or will it block the phone i am now using 

does giffgaff know which phone i have 

[horses4courses pathfinder]

The IMEI number is specific to a particular phone, if you still have the packaging it might be on the box label, of the lost phone.

To get the IMEI number of your replacement phone that you are using now, dial * # 0 6 #     (without spaces).

Make a note of it somewhere. But DON'T give Giffgaff that number! Not unless you lose this phone too

[richarddavidson navigator]

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newton31 wrote:

hi thanks for the information

if i do this will giffgaff block my phone that is lost or will it block the phone i am now using 

does giffgaff know which phone i have 

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If you've already started using the SIM in another phone then I guess it will block the phone you are using now.

This is a good point. Sorry that I didn't think of that when I first posted. 

I wonder if there is a way to block the IMEI of the phone you were using previously through the agents.  This is something to look into I guess. 

[newton31]

yes , the problem is which phone will it block , this is the 100 dollar question

ill ask an agent perhaps they can shed some light on it 

[sauron maestro]

From the account it was linked to in the help section or when you sign in to the main account but be sure it is the old account or else you will do it to the current one in use

[rebelyell enigma]

It's a bit of a problem. I'd be interested to know what the agents say.