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lukeconlan
Posts: 7
Registered: ‎16-07-2013
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can i get my old number back

Hi there everyone,was wondering weather any one could guide me in the right direction,I lost my new Sony experia with my new giffgaff sim in,I've ordered a new sim and received it,how do I keep my old number,????? I haven't activated the new one yet so any ideas,thanks luke
bonusball
Posts: 32,675
Registered: ‎11-08-2011

Re: can i get my old number back

gammygary
Posts: 3,390
Kudos: 591
Best Answers: 331
Registered: ‎22-10-2012

Re: can i get my old number back

Did you report the old one lost? If so the new sim will have your number on it.

If you didn't report it lost and just ordered a new sim then do a sim swap

Sim swap

This is really simple when your new sim arrives first log into your account and then go to www.giffgaff.com/activate. Enter the code on the back of your new sim, it will then take you through the sim swap procedure transferring your number, credit and goody bags to your new sim.

http://community.giffgaff.com/t5/Blog/How-to-use-SIM-swap-to-transfer-your-number-from-one-card-to/b...

mykiel78
Posts: 11,357
Registered: ‎27-08-2012

Re: can i get my old number back

If you just ordered another sim without the lost/stolen form then you can just do sim swap.

Use sim swap to swap your current account and credits/balance in it to new sim

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
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dalan
Posts: 43,250
Topics: 118
Kudos: 5,937
Best Answers: 4,184
Registered: ‎24-10-2011

Re: can i get my old number back

Hi Luke,
There are 2 ways, it depends on how you ordered your new sim
1
Activating a replacement sim, if you have reported your sim as lost or stolen.

When a replacement sim arrives, your account will have a security bar automatically applied.
This will, in a lot of cases, disable itself once it is
activated, but not always.
If not, will have to ask an agent to remove it for you.

To raise a case the agents,go to Help on your my giffgaff page, then click Ask an Agent from the links on the page, or this link

http://j.mp/agentsgaff


If you have problems, choose 30 in the drop down box. And then write the specific nature of your issue in the text box provided.



You Do Not need to top up a replacement sim in
order to activate it.

Or
2
You can now activate a new sim if you loose one or it is damaged, or you need a micro or nano sim, by doing a sim swap.

Log out of gg, then click activate a sim, enter the 6 digit code,
then select i have a gg account, then click sim swap. All your account details, credit and goodybags and number will be swapped to the new sim.

Please note, that sim swaps stop between 10 pm and around 6am.

Note, there is no need to top up a sim swapped sim.
You can also see a youtube video here. http://community.giffgaff.com/t5/Blog/How-to-use-SIM-swap-to-transfer-your-number-from-one-card-to/b...
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carl201012
Posts: 1,907
Topics: 38
Kudos: 273
Best Answers: 59
Registered: ‎06-04-2013

Re: can i get my old number back

You can perform a sim swap so all the credit / goody bag and number will be moved onto the new sim

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

Have a good day ;-)
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newcomer
lukeconlan
Posts: 7
Registered: ‎16-07-2013

Re: can i get my old number back

Thanks to everyone Im a happy chappie now cheers all,sim swap it is yippppeeeeee
mykiel78
Posts: 11,357
Registered: ‎27-08-2012

Re: can i get my old number back

Glad you've found a way! :smileyhappy:
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Posts: 558
Topics: 30
Kudos: 135
Best Answers: 6
Registered: ‎11-08-2013

Re: can i get my old number back

use this link to find out more information about a sim swap:
http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
CLICK ON THE KUDO BUTTON IF I HELPED YOU OUT! :smileywink: THANKYOU