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fr33dom
Posts: 7
Registered: ‎21-06-2012

can't receive picture messages

hi all my sister has just joined giffgaff but can't get picture messages, i set her phone up( samsung toco lite) with all the info needed but it's still not working it just say service not available when she tries to retrieve the pic. she got picture messages when she was on o2 but not able to get them now any ideas i would be greatful for any help thank you

dugblare
Posts: 11,585
Kudos: 1,284
Best Answers: 1,038
Registered: ‎21-10-2011

Re: can't receive picture messages

Needs correct mms settings

 

Name: giffgaff

APN: giffgaff.com

Username: giffgaff

Password: password

Server: http://mmsc.mediamessaging.co.uk:8002

MMSC: http://mmsc.mediamessaging.co.uk:8002

MMS proxy: 193.113.200.195

MMS port: 8080

MCC: 234

MNC: 10

 

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morvin
Posts: 28,544
Registered: ‎16-02-2011

Re: can't receive picture messages

Thats a tricky one to setup. See here http://support2.giffgaff.com/app/answers/detail/a_id/309/~/samsung-s5230-(tocco-lite)-settings
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no51get
Posts: 9,121
Best Answers: 1,027
Registered: ‎11-05-2011

Re: can't receive picture messages

Are you having problems sending MMS.? then read on...    Wherever you are in the world, sending a picture message (MMS) to any UK mobile number (wherever it may be in the world) (max 300KB) on giffgaff costs 16p, and sending to a non UK registered number costs 24p.  Downloading MMS is totally free. Note: Credit must be obtained in order to send MMS on giffgaff as MMS is not included with Goodybags also, Data must be enabled to use MMS but no extra data charge is made for using MMS

SIM ACTIVATION GUIDE.

This link will take you a guide that will help you set up your new sim.

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Complete-guide-to-activating-your-new-giffg... ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Make sure the phone is fully unlocked then enter the settings

 

Here are the settings for giffgaff so you can connect to the internet and MMS. Text "SETTINGS" to 2020, should this not work, please choose handset OS from the list below and click the link:

 ANDROID - http://bit.ly/jitbandroid

 iPHONE - http://bit.ly/jitbiphone

BLACKBERRY - http://bit.ly/jitbblackberry

WINDOWS PHONE - http://bit.ly/jitbwindowsmobile

OTHERS- http://bit.ly/giffgaffapn

 

Another alternative is to use the link below , Tweakker helps Giffgaff customers connect quickly and easily to the Internet and MMS services.

Tweakker APN Setup Android  http://tweakker.com/android

Iphone  http://tweakker.com/iphone

 

You can also check to see what the signal strength is like in your area before you commit to giffgaff or to check if there is any masts down or ongoing maintenance.

O2 Service Status.

http://status.o2.co.uk/

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Posts: 4,282
Registered: ‎04-03-2012

Re: can't receive picture messages


fr33dom wrote:

hi all my sister has just joined giffgaff but can't get picture messages, i set her phone up( samsung toco lite) with all the info needed but it's still not working it just say service not available when she tries to retrieve the pic. she got picture messages when she was on o2 but not able to get them now any ideas i would be greatful for any help thank you


Please Note: that MMS is not included in any goodybags: They will be charged from your airtime balance. see more here MMS costs

 

settings for MMS and INTERNET see here  Internet Settings for Many phones Guide on how to set up your phone settings.

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incredibleman
Posts: 964
Topics: 6
Kudos: 129
Best Answers: 87
Registered: ‎11-09-2011

Re: can't receive picture messages

you need the right settings

MMS Settings

APN - giffgaff.com
Username - giffgaff
Password - password
MMSC - http://mmsc.mediamessaging.co.uk:8002
MMS Proxy - 193.113.200.195:8080
Max message size - 307200
MMS UA Prof URL - [blank]
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dannyd18
Posts: 5,714
Topics: 126
Kudos: 636
Best Answers: 554
Registered: ‎03-04-2012

Re: can't receive picture messages

text settings to 2020 then make sure MMS has a tick next to it.

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tdarren
Posts: 294
Topics: 20
Kudos: 40
Best Answers: 14
Registered: ‎05-07-2012

Re: can't receive picture messages

[ Edited ]

Check your MMS Settings.

 

Firstly, try texting the word 'SETTINGS' to 2020 without the quotation marks to retrieve these settings manually. If this didnt work then continue reading below.

 

MMS Settings:
---
Refer to your device's instruction manuals on where to enter this data

APN - giffgaff.com
Username - giffgaff
Password - password
MMSC - http://mmsc.mediamessaging.co.uk:8002
MMS Proxy - 193.113.200.195:8080
Max message size - 307200
MMS UA Prof URL - [blank]

Turn your Mobile Phone/Smart phone/iPhone/iPad off and back on again to complete this setup process for the Internet Settings and/or MMS Settings.

Note: MMS messages will cost you 16p of airtime credit, MMS is not included in Giffgaff's Goodybags.