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phoenix123
Posts: 10
Registered: ‎11-07-2012
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cannot top-up online using barclays account

Hi there....I cannot top-up my giffgaff on this website using my barclays online banking account. It first showed the regular process, till "verifying your transaction" by visa, and then failed. As it suggested me to refer to the bank, I telephoned barclays, and they helped me check the status of my bank account, and everything is OK. They suggested me to ask giffgaff......anyone met the familiar condition? Thank  you!

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djbonner07
Posts: 19,052
Registered: ‎13-03-2011

Re: cannot top-up online using barclays account

[ Credit Card Wont Work / Accept ]

Please Note: Some Credit Cards Have Issues On giffgaff

So Please Try/Read The Below Information. Thanks

1, Try a different `Internet Browser` and see if that helps you out :

Mozilla Firefox: http://www.mozilla.org/en-US/firefox/new/

2, If number 1 didn't work using your credit/credit card. Then I would suggest using a giffgaff or a o2 voucher. See number 3

3, -Topping up & goodybags-



[ o2 Voucher- vs - giffgaff Voucher ]

http://bit.ly/giffgaffvoucher - Where to buy a giffgaff voucher


Using a voucher online to topup: https://giffgaff.com/buy/redeem

Topup by phone: Dial:43430
[ You need to be fully activated to dial this number ]

[ o2 Vouchers ] - Keep trying the o2 voucher as they can be a pain somtimes for them to register first time,


[ giffgaff Voucher ] - Just to add that most places do actually sell giffgaff vouchers on there paypoint unit (giffgaff vouchers are alot less hassle and 99% work first time)
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badgerhud
Posts: 15,353
Topics: 236
Kudos: 2,260
Best Answers: 1,513
Registered: ‎09-11-2011

Re: cannot top-up online using barclays account

Credit/Debit Card issues:

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-problems/m-p/3621481
I Hope My Post Helps :smileyhappy: - Remember to give KUDO's & ACCEPT A SOLUTION to those who helped
simmsreece
Posts: 3,140
Registered: ‎12-03-2012

Re: cannot top-up online using barclays account

yasar_786
Posts: 5,100
Topics: 3
Kudos: 711
Best Answers: 592
Registered: ‎13-07-2012

Re: cannot top-up online using barclays account

Try using a different browser such as firefox or google chrome and clearing history, cache etc.

Try using the mobile site https://giffgaff.com/mobile (can be used on the PC).

If still unsuccessful or you have multiple accounts then raise a case with the agents http://bit.ly/giffgaffagent giving the following information so the team can look into your case as quickly as possible.

--> The last 4 digits of the card you are trying to use.
--> A description of what you have been trying to do or have experienced, along with any error messaging.
--> If multiple accounts are being used, the usernames, numbers of the giffgaff accounts you are trying to top up using this card. If you have other 02 or Tesco mobile accounts include this information.
--> The postcode that the card you are trying to use is registered to.


Meanwhile you can top up your account by buying a voucher (O2 or giffgaff http://bit.ly/giffgaffvoucher) and redeeming it (https://giffgaff.com/buy/redeem). You can then buy a goodybag/gigabag if required from the redeemed credit http://bit.ly/giffgaffgfc
If I have helped, please Kudos Me by Clicking on the Orange Star on the right-hand side :smileyhappy: Order your FREE Giffgaff Sims from below:
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sam1128
Posts: 25,230
Kudos: 3,178
Best Answers: 2,530
Registered: ‎01-03-2012

Re: cannot top-up online using barclays account

Change your address from my giffgaff !


Than try to topup again it will ask you for address confirmation ... Hopefully should work !
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bmw4175
Posts: 7,518
Kudos: 2,978
Registered: ‎09-02-2012

Re: cannot top-up online using barclays account

Use a Giffgaff voucher instead. Its safer n much easier mate.
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david72817281
Posts: 2,352
Topics: 284
Kudos: 143
Best Answers: 34
Registered: ‎10-08-2011

Re: cannot top-up online using barclays account

Try the mobile site.
suheluddin2
Posts: 13,511
Topics: 64
Kudos: 934
Best Answers: 456
Registered: ‎11-11-2010

Re: cannot top-up online using barclays account

 

check to see your address details on giffgaff match with your billing address 

Note: If someone has answered your question in 'Ask the community', please mark it as 'best answer’, then we know you're sorted
student
dazcarson
Posts: 445
Registered: ‎13-08-2011

Re: cannot top-up online using barclays account

try getting a giffgaff voucher and top it up that way, hope you get it sorted.

 

sorry for the inconvenience