on 14-10-2012 21:18
Hi there....I cannot top-up my giffgaff on this website using my barclays online banking account. It first showed the regular process, till "verifying your transaction" by visa, and then failed. As it suggested me to refer to the bank, I telephoned barclays, and they helped me check the status of my bank account, and everything is OK. They suggested me to ask giffgaff......anyone met the familiar condition? Thank you!
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on 14-10-2012 21:19
Please Note: Some Credit Cards Have Issues On giffgaff
So Please Try/Read The Below Information. Thanks
1, Try a different `Internet Browser` and see if that helps you out :
Mozilla Firefox: http://www.mozilla.org/en-US/firefox/new/
2, If number 1 didn't work using your credit/credit card. Then I would suggest using a giffgaff or a o2 voucher. See number 3
3, -Topping up & goodybags-
[ o2 Voucher- vs - giffgaff Voucher ]
http://bit.ly/giffgaffvoucher - Where to buy a giffgaff voucher
Using a voucher online to topup: https://giffgaff.com/buy/redeem
Topup by phone: Dial:43430
[ You need to be fully activated to dial this number ]
[ o2 Vouchers ] - Keep trying the o2 voucher as they can be a pain somtimes for them to register first time,
[ giffgaff Voucher ] - Just to add that most places do actually sell giffgaff vouchers on there paypoint unit (giffgaff vouchers are alot less hassle and 99% work first time)
on 14-10-2012 21:19
on 14-10-2012 21:20
Try using the mobile site https://giffgaff.com/mobile (can be used on the PC).
If still unsuccessful or you have multiple accounts then raise a case with the agents http://bit.ly/giffgaffagent giving the following information so the team can look into your case as quickly as possible.
--> The last 4 digits of the card you are trying to use.
--> A description of what you have been trying to do or have experienced, along with any error messaging.
--> If multiple accounts are being used, the usernames, numbers of the giffgaff accounts you are trying to top up using this card. If you have other 02 or Tesco mobile accounts include this information.
--> The postcode that the card you are trying to use is registered to.
Meanwhile you can top up your account by buying a voucher (O2 or giffgaff http://bit.ly/giffgaffvoucher) and redeeming it (https://giffgaff.com/buy/redeem). You can then buy a goodybag/gigabag if required from the redeemed credit http://bit.ly/giffgaffgfc
on 14-10-2012 21:21
check to see your address details on giffgaff match with your billing address