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newcomer
ryan22nd
Posts: 3
Registered: ‎14-08-2012
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cannot turn off adult content filter, cannot ask an agent either! HELP

i cannot turn off the adult blocker, as its turned its self on again!, and i cannot even ask an agent on every computer the form doesnt accept my last attempt in the callender bit. ive read this is comon please sort it asap for me. Thanks

endorphin
Posts: 42,912
Kudos: 8,388
Best Answers: 6,188
Registered: ‎01-04-2011

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

Just blag your way through the "ask an agent" forms but describe your problem/request in full in the text box.
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skytes
Posts: 1,885
Registered: ‎06-06-2012

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

Follow the steps.  to remove the content lock
If your Passport or Driving Licence details are not registering in order to lift the adult content restrictions use the link below for more help.
Adult Content Removal       http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Adult-Restrictions-Removal/ta-p/4035387

Then!!!!!

MAKE SURE your clearly add your date of birth in the email. Agents will confirm your DOB.
ONLY agents can lift the bar, please note it can take up to 7 days.

Ask an agent to remove it for you explain in full what you want done.  http://bit.ly/giffgaffagent

If it still will not work, see here to ask the agents.

Agents invalid date on form

Invalid Date Error - Agent Contact Form.

Try it this way and it will go through.

Choose 'SIM Service' then choose 'No Service' Tick any boxes, it doesn't need to be a precise match to your issue.

Then when you reach the part where you can add
your own comments, you can tell the agent there.
Be clear on why you are contacting them.
Give them all the details you can.

Hi all Get a free simcard below & get a free £5 toooo.:smileywink:
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johnferris
Posts: 5,431
Topics: 12
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Registered: ‎03-09-2011

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

use the sim services section to contact the agents
sam1128
Posts: 25,230
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Registered: ‎01-03-2012

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

If you are getting invalid date error while sending email to agents :

This is what you need to do :
From drop Down menu choose :

Sim services >
No services >
Tick all the boxes and now put relevant info in the box ...


Giffgaff agent will assign a ticket to this email and acknowledge it !
Tx
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no51get
Posts: 9,370
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Registered: ‎11-05-2011

Re: cannot turn off adult content filter, cannot ask an agent either! HELP


If your Passport or Driving Licence details are not registering in order to lift the adult content restrictions use the link below for more help.

Adult Content Removal       http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Adult-Restrictions-Removal/ta-p/4035387

Or

Ask an agent.                http://bit.ly/giffgaffagent

As a last resort you could try this

https://ageverification.o2.co.uk/

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dabbler
angelacecilia
Posts: 118
Registered: ‎15-08-2011

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

Maybe your guardian angel is trying to tell you something.  Usually someone is being abused or belittled in 'adult' material.  Its not nice.

newcomer
gmccro10
Posts: 5
Registered: ‎30-08-2013

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

Dear agent I've tried all things including passport no. I still can't remove the adult content bar I am over 18 I'm 41years of age could you please remove the adult content block thank you very much if you could help. Gary mccrossan D.O.B. 22-07-1972
pen69
Posts: 3,362
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Registered: ‎12-12-2009

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

[ Edited ]

Hi Gary.

Sorry to hear you're having problems with the form.

Follow the instructions below, and you should be good to go.

 

 

18+ adult restrictions (stops access to certain sites) can be removed with either a UK driving licence or Passport. The tool can be found under the phone settings  https://giffgaff.com/settings#adultcontent  Adult Content Control.

 

 

 

Passport

 

 

 

At the bottom of your passport there are two lines with many chevrons (“<“). Each one of them have 44 characters in total. Enter all the characters on each line including the chevrons on the two boxes provided. The first line only includes letters and chevrons whereas second one starts with number and also has letters.

 

 

 

Format

 

 

 

P<GBRAAAAAAA<<AAAAAAA<AAAAAAA<AAAAAAA<AAAAAA      - first line (box)

 

 

 

9999999999GBR9999999F9999999<<<<<<<<<<<<<<99             - second line (box)

 

 

 

Driving Licence

 

 

 

Enter your full UK Driving Licence number, which you will find in line 5 of your licence. It’s 18 characters long and includes a combinations of letters and numbers.

 

 

 

Don’t forget to include the numbers at the end and don't include a space.

 

 

 

Eg. SMITH741345AB8CC31

 

 

Note that for the older style (paper) driving licences you need to use the issue number (you can find this on a different/inner page) for the final 2 numbers.

 

TOP TIP is to type the details in another area first to check thoroughly and then copy and paste into the box/es.  Then if the system rejects the input as invalid you can just make any changes necessary and re-paste into the box/es and try again.

 

If you get the dreaded gremlins page then try these suggestions that have worked for some people.

 

Clear cache and cookies

Try another browser.

 

You also need to restart your phone for it to take effect.

 

 

If all else fails, you will need to contact an agent http://giffgaff.com/rightnow/ask  to verify your age & ask them to lift the adult filter.

 

Hope this helps.

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newcomer
gmccro10
Posts: 5
Registered: ‎30-08-2013

Re: cannot turn off adult content filter, cannot ask an agent either! HELP

Please help I can't get full use of my Internet because of the under age problem it won't accept my passport numbers I need adult filter turned off thank you or could you tell how to turn it off please it's very frustrating thank you for your help