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newcomer
orobosa
Posts: 1
Registered: ‎28-10-2011

deceived by internet

hi, can someone tell me what is going with my contract with giffgaff i sign up with 10 pounds a month for 250 minutes to any uk network, unlimited tests and internet at moment am not geting that package i get charge per minute calls,message and no assess to internet.after changing my number to giffgaff.

thanks.

exemplar
yakhtar
Posts: 1,363
Registered: ‎22-10-2011

Re: deceived by internet

after topping up with credit did you purchase a goodybag using the airtime you had just loaded?

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soothsayer
djbonner07
Posts: 17,806
Registered: ‎13-03-2011

Re: deceived by internet

Did you follow this guide as you have to purchase your goodybag yourself,


Please follow this guide thanks

1.  Make sure your (logged in) , and go to the (Top Up) page .

2.  go to  ( pick your favourite goodybag ) select your goodybag and then press  add to basket

3.   then tick the box > pay for your order from your airtime credit

4.  then click on ( continue )

5.  confirm  , then click on ( place your order )

 
My Guide: http://community.giffgaff.com/t5/Learn-giffgaff-To?p-Tips/Newbies-Guide-To-Goodybags/m-p/1514773


Video Guide: http://www.youtube.com/watch?v=C0PBt85obFU


Off Subject/Topic! Dongle Settings: http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Dongle-Settings/m-p/1924153

 

 

You can also buy another goodybag to start a month later


You can buy another goodybag so it is ready to go when your current one expires - this is referred to as "queuing" your next goodybag.

Your "queued" goodybag will sit on your account, when your current goodybag expires, your queued one will take over immediately.

Please note: you can only have 1 active goodybag at any one time (ie you can't change your goodybag before it expires/ add a new one).

You can only buy a goodybag up to 8pm on the expiry date of your current one

Otherwise you will have to wait till around 8-9am the next day of your expired goodybag the day before.

*Its best to have one queued then it will kick in as soon as the other one expires instead of waiting till 8-10am the nxt day*

Or it's best to buy one before 8pm on the day your current one expires so they swap over automatically.

 

http://bit.ly/giffgaffvoucher - Where to buy a giffgaff voucher.
http://bit.ly/giffgaffgoodybag - Complete guide to goodybags.
http://bit.ly/giffgaffgfc - Buying a goodybag from existing credit.


 

                                              ""Goodybags Only Last/Expires Every Calender Month""

 

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trainee
london007
Posts: 80
Registered: ‎06-08-2011

Re: deceived by internet

You probably just topped up account and didn't buy a goodybag. I assume you don't have £10 to buy a goodybag now. In that case, you need to top up again to buy a new goodybag. Just follow the instruction above.
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novice
crash_override
Posts: 40
Registered: ‎20-09-2011

Re: deceived by internet

Sounds like you just put £10 on if you look on your account page it should show you your goody bag and any credit you have?

Also check the resepts sent to you by email.
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bevlive
Posts: 2,166
Topics: 86
Kudos: 259
Best Answers: 64
Registered: ‎01-05-2011

Re: deceived by internet

Erm.... its not a contract, giffgaff is a pay as you go service.

The goodybags, you have to put on your account yourself. If you dont, then you will be charged as per the standard prices.
radable
Posts: 2,447
Topics: 76
Kudos: 352
Best Answers: 61
Registered: ‎18-06-2011

Re: deceived by internet

rhr easiest check. is to. dial *100*7# on your phone. if it tells you there's no goodybag, you did not buy one yet.

giffgaff works as pay as you go by default, then you can add goodybags on the top(and that "overrides" payg)
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seer
styly
Posts: 20,618
Registered: ‎02-03-2011

Re: deceived by internet

Hi mate, sorry you've made a common mistake, giffgaff's £10 goodybags DONT work like o2's rewards, they dont automatically add to your account once you top up, you have to BUY the goodybag WITH your credit.. Please see below for the full explanation

TOP UP & GOODYBAG INFO

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/CREDIT-AND-GOODYBAG-CONFUSION/m-p/988713#M1...
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seer
styly
Posts: 20,618
Registered: ‎02-03-2011

Re: deceived by internet

*note: i dont think 'reward' was the best choice of word to use.. I'm sure you get what i mean tho
"You can jail the Revolutionary, but you can never jail the Revolution"
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cicerone
amukid1
Posts: 1,038
Registered: ‎06-06-2011

Re: deceived by internet

giffgaff is not a contract company
its pay as you go!
after you topped up £10
did you make sure to buy a goodybag?
as the goodbags are what will give you 250mins, unltd text and unltd internet