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newcomer
potg
Posts: 1
Registered: ‎09-07-2012

faulty sim card

Hi guys. It would appear my sim card has a fault? ive tried all suggested options to resolve my problem with no joy! i have now recieved a new sim but wish to keep my old giffgaff number and trasfer it  to my new one! is the procedure to keep my number the same if it were from another network?

danthescan
Posts: 9,735
Kudos: 2,071
Registered: ‎21-04-2012

Re: faulty sim card

no not realy all you had to do was report it lost and a new one would arrive with the same account details and credit as the faulty one

You cant port within gg
Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/


trainee
nadiahamiddd
Posts: 72
Registered: ‎30-05-2012

Re: faulty sim card

You should have just asked for an replacement sim
coach
ryaneberry
Posts: 3,235
Registered: ‎06-06-2011

Re: faulty sim card

just mark it as lost/stolen here: http://giffgaff.com/support/lost
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nerakb
Posts: 19,970
Registered: ‎22-01-2012

Re: faulty sim card

You're not able to transfer between giffgaff sim cards.You could report your faulty sim to an agent and you'll receive a replacement with all your details (number/credit/goodybag).

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