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newcomer
englishbull
Posts: 10
Registered: ‎19-08-2011
Best Answer

forgot email address and password

my son as forgot his email address and password he used for giffgaff and he wants to topup his phone help needed 

apprentice
aquiline
Posts: 471
Registered: ‎24-11-2011

Re: forgot email address and password

contact an agent
sloz
Posts: 53,753
Registered: ‎27-11-2009

Re: forgot email address and password

Ask him to make another username in order to ask an agent ( no need to top up/activate)


https://giffgaff.com/rightnow/ask

Give the agents the following info

Say you've forgot your password
Activated username
Name
Address
Mobile number
Sim serial number
2 numbers you text and call the most
Email address

Mention you think the email is incorrect in your giffgaff settings and ask for a reset link be sent to the email you've given them

If you get confused on which options to choose in the ask an agent process or get an invalid date error just choose
Sim service
No service
( tick all the circles)
Make sure you put all the info I've described in the box provided
helping the masses
weeman
Posts: 28,426
Registered: ‎12-05-2010
Mobile Phone: Oppo Find 7a

Re: forgot email address and password

Contact an agent through your account.Give the agents as much details as you can about your sons account.Username,phone number,sim card number,name ,address,etc.

 

George

enigma
jumbo4
Posts: 15,622
Registered: ‎30-10-2011

Re: forgot email address and password

contact an agent here on his behalf: https://giffgaff.com/support/ask

see agent replies here: http://giffgaff.com/support/questions

Get a free giffgaff Sim
derek1959
Posts: 2,185
Topics: 18
Kudos: 352
Best Answers: 51
Registered: ‎26-10-2011

Re: forgot email address and password

Do you know your email address that you registered with????

 

On the login page click "forgot user name or password".

 

It will ask for whatever you know......put your email in and send........