Posts: 24
Registered: ‎14-01-2012

giffgaff agents

What I want to know is what training a giffgaff agent undergoes as from what I have read there seems be be a bit of confusion as to if  they can even read as I asked a simple question and was told one thing then read in the T&C the totally opposite so if anyone can answer this question because  think with my limited knowledge I could do the job of a giffgaff agent it seems they just copy and paste answers and you have to wait 24-48 hours for an answer by the sounds of it i bet giffgaff agents work from home and meet once a month in a pub

All Replies
Posts: 121
Registered: ‎26-02-2011

Re: giffgaff agents

it depends on the nature of your problem.

Get a free giffgaff Sim
Posts: 24,561
Kudos: 13,594
Best Answers: 4,012
Registered: ‎09-07-2010

Re: giffgaff agents

agents are not directly employed by giffgaff, they work for an outsourced company called Firstsource in Ireland, so they might like the odd guiness Smiley Happy


Impossible for us as members to know exactly what their training for giffgaff specific issues is, but I would assume they have a standard call centre background using scripts in many cases 

Posts: 7,850
Registered: ‎06-04-2011

Re: giffgaff agents

I agree they dont seem to read the question.
Posts: 32,684
Registered: ‎11-08-2011

Re: giffgaff agents

This is stage one of training lol.


Posts: 964
Topics: 6
Kudos: 129
Best Answers: 87
Registered: ‎11-09-2011

Re: giffgaff agents

yep they are pretty stupid
Get a free Giffgaff Sim
Posts: 1,046
Registered: ‎25-01-2011

Re: giffgaff agents

I agree too
Posted from Facebook
Posts: 4,491
Topics: 253
Kudos: 451
Blog Posts: 0
Deals: 6
Best Answers: 60
Registered: ‎09-01-2012

Re: giffgaff agents

I'd jump at a Giffgaff job. I'd do way much better as I actually believe in the network and the community involved in it.
HTC sensation (Android Pro & newbie helper) (twitter - @Miss_leeze)

Get a free giffgaff Sim
Posts: 2,896
Topics: 9
Kudos: 509
Best Answers: 214
Registered: ‎08-12-2011

Re: giffgaff agents

and this is the finished article after full training


Posts: 24
Registered: ‎14-01-2012

Re: giffgaff agents

[ Edited ]

lol that's funny as well u know Smiley Very Happy

wonder if a giffgaff agent will reply to this and defend themselves