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novice
Posts: 24
Registered: ‎14-01-2012

giffgaff agents

What I want to know is what training a giffgaff agent undergoes as from what I have read there seems be be a bit of confusion as to if  they can even read as I asked a simple question and was told one thing then read in the T&C the totally opposite so if anyone can answer this question because  think with my limited knowledge I could do the job of a giffgaff agent it seems they just copy and paste answers and you have to wait 24-48 hours for an answer by the sounds of it i bet giffgaff agents work from home and meet once a month in a pub

novice
Posts: 121
Registered: ‎26-02-2011

Re: giffgaff agents

it depends on the nature of your problem.

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Registered: ‎09-07-2010

Re: giffgaff agents

agents are not directly employed by giffgaff, they work for an outsourced company called Firstsource in Ireland, so they might like the odd guiness Smiley Happy

 

Impossible for us as members to know exactly what their training for giffgaff specific issues is, but I would assume they have a standard call centre background using scripts in many cases 

visionary
Posts: 7,410
Registered: ‎06-04-2011

Re: giffgaff agents

I agree they dont seem to read the question.
GetafreeGiffgaffSim
Posts: 32,684
Registered: ‎11-08-2011

Re: giffgaff agents

This is stage one of training lol.

 



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Registered: ‎11-09-2011

Re: giffgaff agents

yep they are pretty stupid
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adept
Posts: 1,046
Registered: ‎25-01-2011

Re: giffgaff agents

I agree too
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Registered: ‎09-01-2012

Re: giffgaff agents

I'd jump at a Giffgaff job. I'd do way much better as I actually believe in the network and the community involved in it.
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Registered: ‎08-12-2011

Re: giffgaff agents

and this is the finished article after full training

 

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novice
Posts: 24
Registered: ‎14-01-2012

Re: giffgaff agents

[ Edited ]

lol that's funny as well u know Smiley Very Happy

wonder if a giffgaff agent will reply to this and defend themselves