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Posts: 1,374
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Registered: ‎12-05-2011

Re: giffgaff charged me why?

The possibilities are:

 

1/.  You texted a Giffgaff number, and were charged -  that's a fault which we need to report

 

2/.  You texted a non-Giffgaff number, and were charged - that's intentional

 

So you need to check whether the number you texted is actually on Giffgaff.  Your friend could be like me and have 2 mobile phone numbers - and I don't give out my Giffgaff number (because it's used for an important private purpose).

 

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motivator
Posts: 4,679
Registered: ‎13-01-2012

Re: giffgaff charged me why?

a text cost 6p
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adept
Posts: 611
Registered: ‎18-06-2011

Re: giffgaff charged me why?

Hi I'm assuming u topped up with credit which will charge at giffgaff standard tariff (6p for txts) You need to select a goodybag 10 pound one on the topup page and select the checkbox 'buy from credit'. Then u will get free txts
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Posts: 6,202
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Registered: ‎18-09-2011

Re: giffgaff charged me why?

contact an agent if he is on gg and they will sort it

Please give me Kudos if I have helped you out Smiley Happy
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Posts: 2,140
Topics: 82
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Registered: ‎22-05-2011

Re: giffgaff charged me why?

you need to covert credit into a goodybag

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pathfinder
Posts: 2,237
Registered: ‎13-11-2011

Re: giffgaff charged me why?

You need to purchase a goodybag : )
If I helped then click on the little kudos star on the left of the post please : )


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Posts: 1,439
Topics: 24
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Registered: ‎03-09-2011

Re: giffgaff charged me why?

[ Edited ]

you have to buy a goodybag for it otherwise they will use your credit.

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tipster
Posts: 431
Registered: ‎22-11-2011

Re: giffgaff charged me why?

If your friend is on giffgaff, the text should have been free. If he isn't then you've been charged. To get free texts/calls you'll need to activate a goodybag of your choice. To get your 6p back, contact an agent who will put the credit back into your account.

Hope this helps, give kudos if it does Smiley Happy
Posts: 3,348
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Registered: ‎30-09-2010

Re: giffgaff charged me why?

Was your friend on giffgaff?
And you'll ned to purchase a goodybag
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academic
Posts: 2,065
Registered: ‎20-04-2011

Re: giffgaff charged me why?

If he's on giffgaff. Shouldn't cost anything.
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