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pathfinder
adsb
Posts: 1,363
Registered: ‎12-05-2011

Re: giffgaff charged me why?

The possibilities are:

 

1/.  You texted a Giffgaff number, and were charged -  that's a fault which we need to report

 

2/.  You texted a non-Giffgaff number, and were charged - that's intentional

 

So you need to check whether the number you texted is actually on Giffgaff.  Your friend could be like me and have 2 mobile phone numbers - and I don't give out my Giffgaff number (because it's used for an important private purpose).

 

instructor
zcbmm
Posts: 4,157
Registered: ‎13-01-2012

Re: giffgaff charged me why?

a text cost 6p
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adept
matt3
Posts: 610
Registered: ‎18-06-2011

Re: giffgaff charged me why?

Hi I'm assuming u topped up with credit which will charge at giffgaff standard tariff (6p for txts) You need to select a goodybag 10 pound one on the topup page and select the checkbox 'buy from credit'. Then u will get free txts
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rakel13
Posts: 5,372
Topics: 41
Kudos: 374
Best Answers: 53
Registered: ‎18-09-2011

Re: giffgaff charged me why?

contact an agent if he is on gg and they will sort it

Please give me Kudos if I have helped you out :smileyhappy:
This is to the left of the post under my name, where the star icon is
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leighp
Posts: 2,140
Topics: 82
Kudos: 232
Best Answers: 19
Registered: ‎22-05-2011

Re: giffgaff charged me why?

you need to covert credit into a goodybag

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pathfinder
murrayw17
Posts: 2,231
Registered: ‎13-11-2011

Re: giffgaff charged me why?

You need to purchase a goodybag : )
If I helped then click on the little kudos star on the left of the post please : )


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faheema369
Posts: 1,411
Topics: 24
Kudos: 68
Best Answers: 12
Registered: ‎03-09-2011

Re: giffgaff charged me why?

[ Edited ]

you have to buy a goodybag for it otherwise they will use your credit.

** ACCEPT A SOLUTION WHEN ISSUE IS SOLVED **
Help others also help yourself!
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tipster
annisa195
Posts: 431
Registered: ‎22-11-2011

Re: giffgaff charged me why?

If your friend is on giffgaff, the text should have been free. If he isn't then you've been charged. To get free texts/calls you'll need to activate a goodybag of your choice. To get your 6p back, contact an agent who will put the credit back into your account.

Hope this helps, give kudos if it does :smileyhappy:
vanguard
becky77
Posts: 3,348
Registered: ‎30-09-2010

Re: giffgaff charged me why?

Was your friend on giffgaff?
And you'll ned to purchase a goodybag
kudos me if i helped
academic
jordanblack68
Posts: 2,065
Registered: ‎20-04-2011

Re: giffgaff charged me why?

If he's on giffgaff. Shouldn't cost anything.
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