16-10-2013 18:12 - edited 16-10-2013 18:13
Agents take up to 24 hours to respond. Contact them here: https://giffgaff.com/support/ask
However, the community can help you as well if you explain your problem in more detail.
on 16-10-2013 18:15
Other than the community, the agents are the only one's that can help. You can always ask an educator if your having trouble with agents, they might help, http://community.giffgaff.com/t5/Help-Support/Educ
on 16-10-2013 18:16