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j98h96
Posts: 12
Topics: 2
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Registered: ‎28-08-2013
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goodybags and 0800 number

Hello There

 

I think I may be doing something wrong as my £10 goodybag isnt showing on my page instead it just mentions amount of credit which appears to be running out fast!! am I doing something wrong?  Boths times I top-up I used voucher.

 

Can I call 0800 numbers without credit?

 

Thank you for taking the time to read this

 

Take care

 

Jayne

baba03
Posts: 3,995
Topics: 12
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Registered: ‎08-04-2013

Re: goodybags and 0800 number

hi,

Calls to 0800, 0808 and 0500 numbers are free on giffgaff,


Confusion over how giffgaff’s goodybags and gigbags is common for new members, giffgaff work differently to other networks.
Goodybag’s & giabags are paid for from credit (or direct from a debit/card), meaning when you buy them, it uses your credit up, so you have the bundle instead, this means a better deal, as the bundle system works out cheaper for most members.
For further details on how GiffGaff does things differently, please follow this link http://tinyurl.com/n4x8hlv
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bruno00
Posts: 3,225
Topics: 24
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Registered: ‎06-10-2011

Re: goodybags and 0800 number

Yes you can call 0800 for free. You need to go to the http://giffgaff.com/goodybags and spend your credit on one of the goody bags. Top up itself is not good enough to get free minutes etc.`
yasar_786
Posts: 5,126
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Registered: ‎13-07-2012

Re: goodybags and 0800 number

Hello and Welcome to Giffgaff :smileyhappy:

It most certainly sounds like you only topped-up credit on your account. Topping-up and Buying goodybags are 2 separate things. You need to manually buy a goodybag by paying using your credit. In order to do this, you need to:

1) Go to the Top-up Page
2) Select your preferred goodybag and add it to your basket
3) Now, choose the Option to pay using airtime credit and confirm your order :smileyhappy:


Yes, it is free to call 0800 and 0500 numbers on Giffgaff :smileyhappy:
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expert
argos1
Posts: 6,685
Registered: ‎30-05-2012

Re: goodybags and 0800 number

it sounds like you've only topped up credit and not bought a goodybag.

0800 numbers are free without credit or goodybags
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damasksands
Posts: 446
Kudos: 104
Best Answers: 32
Registered: ‎24-06-2013

Re: goodybags and 0800 number

Hi Jayne

You've only added credit... You haven't bought a goodybag yet.

To buy a goodybag follow the instructions here: http://community.giffgaff.com/t5/giffgaff-Top-Tips/Buying-a-goodybag-from-existing-credit/m-p/27775#...

And yes... As calls to 0800 numbers are free you can call them without credit. Careful not to confuse them with 0845 numbers though... 0845 isn't free.
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sloz
Posts: 55,567
Registered: ‎27-11-2009

Re: goodybags and 0800 number

[ Edited ]
Hi Jayne you need to convert the credit into a goodybag that you add
Top up again and this time once its added
Click http://j.mp/10_bag
Log in
Then click confirm order to buy

That will convert the credit into a £10 goodybag

0800,0808,0500 and 00800 numbers are always free , you can call them without credit , and won't deduct minutes from a goodybsg

On the other hand 084x and 087x numbers are 12 p per minute and not included in a goodybsg

But
You can search for an alternative standard 01/02/03 number here. That WILL come out of your goodybag allowance, via one of these links

http://www.saynoto0870.com/search.php

http://www.0870alternative.com/

http://0870converter.co.uk/



Or call this number

0333 5432 111

As soon as they start talking, key in your 084x or 087x number and they'll put you through
newcomer
redlightxtype
Posts: 20
Registered: ‎15-09-2013

Re: goodybags and 0800 number

you might have just bought cash credit not the goodybag , yes 0800 are free

dazoo
Posts: 7,478
Topics: 14
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Registered: ‎14-03-2013

Re: goodybags and 0800 number

Did you buy a goodybag out of credit you may of just toped up credit 0800 numbers are free even with out credit or a goodybag

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giffygaffy98
Posts: 1,445
Topics: 24
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Registered: ‎15-09-2013

Re: goodybags and 0800 number

Hey there! I'm new to giffgaff too :smileyhappy:

 

0800 numbers are free to call.

 

I think you might have to just topped up instead of getting a goodybag. Basically you have to top up and then use that airtime credit to get a goodybag so your credit gets used up too. 

 

To convert your airtime credit to a goodybag, follow these steps:

  1. login in to giffgaff on http://giffgaff.com/
  2. go on http://giffgaff.com/goodybags (you can click on "Our Offer" and then "goodybags")
  3. select the goodybag you want
  4. tick the box that says pay with airtime credit
  5. click continue to confirm it

Goodluck!

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