on 15-09-2013 17:29
I think I may be doing something wrong as my £10 goodybag isnt showing on my page instead it just mentions amount of credit which appears to be running out fast!! am I doing something wrong? Boths times I top-up I used voucher.
Can I call 0800 numbers without credit?
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on 15-09-2013 17:31
Calls to 0800, 0808 and 0500 numbers are free on giffgaff,
Confusion over how giffgaff’s goodybags and gigbags is common for new members, giffgaff work differently to other networks.
Goodybag’s & giabags are paid for from credit (or direct from a debit/card), meaning when you buy them, it uses your credit up, so you have the bundle instead, this means a better deal, as the bundle system works out cheaper for most members.
For further details on how GiffGaff does things differently, please follow this link http://tinyurl.com/n4x8hlv
on 15-09-2013 17:32
on 15-09-2013 17:32
It most certainly sounds like you only topped-up credit on your account. Topping-up and Buying goodybags are 2 separate things. You need to manually buy a goodybag by paying using your credit. In order to do this, you need to:
1) Go to the Top-up Page
2) Select your preferred goodybag and add it to your basket
3) Now, choose the Option to pay using airtime credit and confirm your order
Yes, it is free to call 0800 and 0500 numbers on Giffgaff
on 15-09-2013 17:34
You've only added credit... You haven't bought a goodybag yet.
To buy a goodybag follow the instructions here: http://community.giffgaff.com/t5/giffgaff-Top-Tips
And yes... As calls to 0800 numbers are free you can call them without credit. Careful not to confuse them with 0845 numbers though... 0845 isn't free.
15-09-2013 17:35 - edited 15-09-2013 17:40
Top up again and this time once its added
Then click confirm order to buy
That will convert the credit into a £10 goodybag
0800,0808,0500 and 00800 numbers are always free , you can call them without credit , and won't deduct minutes from a goodybsg
On the other hand 084x and 087x numbers are 12 p per minute and not included in a goodybsg
You can search for an alternative standard 01/02/03 number here. That WILL come out of your goodybag allowance, via one of these links
Or call this number
0333 5432 111
As soon as they start talking, key in your 084x or 087x number and they'll put you through
on 15-09-2013 17:45
Hey there! I'm new to giffgaff too
0800 numbers are free to call.
I think you might have to just topped up instead of getting a goodybag. Basically you have to top up and then use that airtime credit to get a goodybag so your credit gets used up too.
To convert your airtime credit to a goodybag, follow these steps:
- login in to giffgaff on http://giffgaff.com/
- go on http://giffgaff.com/goodybags (you can click on "Our Offer" and then "goodybags")
- select the goodybag you want
- tick the box that says pay with airtime credit
- click continue to confirm it