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Registered: ‎28-08-2013
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goodybags and 0800 number

Hello There

 

I think I may be doing something wrong as my £10 goodybag isnt showing on my page instead it just mentions amount of credit which appears to be running out fast!! am I doing something wrong?  Boths times I top-up I used voucher.

 

Can I call 0800 numbers without credit?

 

Thank you for taking the time to read this

 

Take care

 

Jayne

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Chosen by topic author j98h96
Posts: 3,014
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Registered: ‎15-04-2012

Re: goodybags and 0800 number


j98h96 wrote:

Hello There

 

I think I may be doing something wrong as my £10 goodybag isnt showing on my page instead it just mentions amount of credit which appears to be running out fast!! am I doing something wrong?  Boths times I top-up I used voucher.

 

Can I call 0800 numbers without credit?

 

Thank you for taking the time to read this

 

Take care

 

Jayne


hi there,

 

sounds like you have just topped up and didn't buy a goodbag. you need to actually purchase a goodbag to get the allowances of minutes, texts and data.

 

you can buy a goodbag via here https://giffgaff.com/buy

 

then select the goodbag you want. make sure you have enough credit to pay for the goodybag.

 

then once you have selected the goodybag of your choice, you will get an option popping up on the right hand of the screen asking you if you want to pay for the goodybag using your credit. Tick the box to confirm that you do want to pay via your credit balance. then follow the prompts and complete the transaction.

 

thye goodbag then will get applied to your account.

 

calls to 0800 numbers are free. you can make calls to thee numbers even if you have no credit balance on your phone.

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Posts: 4,641
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Registered: ‎08-04-2013

Re: goodybags and 0800 number

hi,

Calls to 0800, 0808 and 0500 numbers are free on giffgaff,


Confusion over how giffgaff’s goodybags and gigbags is common for new members, giffgaff work differently to other networks.
Goodybag’s & giabags are paid for from credit (or direct from a debit/card), meaning when you buy them, it uses your credit up, so you have the bundle instead, this means a better deal, as the bundle system works out cheaper for most members.
For further details on how GiffGaff does things differently, please follow this link http://tinyurl.com/n4x8hlv
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Posts: 4,314
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Registered: ‎06-10-2011

Re: goodybags and 0800 number

Yes you can call 0800 for free. You need to go to the http://giffgaff.com/goodybags and spend your credit on one of the goody bags. Top up itself is not good enough to get free minutes etc.`
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Registered: ‎13-07-2012

Re: goodybags and 0800 number

Hello and Welcome to Giffgaff Smiley Happy

It most certainly sounds like you only topped-up credit on your account. Topping-up and Buying goodybags are 2 separate things. You need to manually buy a goodybag by paying using your credit. In order to do this, you need to:

1) Go to the Top-up Page
2) Select your preferred goodybag and add it to your basket
3) Now, choose the Option to pay using airtime credit and confirm your order Smiley Happy


Yes, it is free to call 0800 and 0500 numbers on Giffgaff Smiley Happy
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professor
Posts: 7,100
Registered: ‎30-05-2012

Re: goodybags and 0800 number

it sounds like you've only topped up credit and not bought a goodybag.

0800 numbers are free without credit or goodybags
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Registered: ‎24-06-2013

Re: goodybags and 0800 number

Hi Jayne

You've only added credit... You haven't bought a goodybag yet.

To buy a goodybag follow the instructions here: http://community.giffgaff.com/t5/giffgaff-Top-Tips/Buying-a-goodybag-from-existing-credit/m-p/27775#...

And yes... As calls to 0800 numbers are free you can call them without credit. Careful not to confuse them with 0845 numbers though... 0845 isn't free.
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Posts: 71,584
Registered: ‎27-11-2009

Re: goodybags and 0800 number

[ Edited ]
Hi Jayne you need to convert the credit into a goodybag that you add
Top up again and this time once its added
Click http://j.mp/10_bag
Log in
Then click confirm order to buy

That will convert the credit into a £10 goodybag

0800,0808,0500 and 00800 numbers are always free , you can call them without credit , and won't deduct minutes from a goodybsg

On the other hand 084x and 087x numbers are 12 p per minute and not included in a goodybsg

But
You can search for an alternative standard 01/02/03 number here. That WILL come out of your goodybag allowance, via one of these links

http://www.saynoto0870.com/search.php

http://www.0870alternative.com/

http://0870converter.co.uk/



Or call this number

0333 5432 111

As soon as they start talking, key in your 084x or 087x number and they'll put you through
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newcomer
Posts: 20
Registered: ‎15-09-2013

Re: goodybags and 0800 number

you might have just bought cash credit not the goodybag , yes 0800 are free

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Registered: ‎14-03-2013

Re: goodybags and 0800 number

Did you buy a goodybag out of credit you may of just toped up credit 0800 numbers are free even with out credit or a goodybag

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Registered: ‎15-09-2013

Re: goodybags and 0800 number

Hey there! I'm new to giffgaff too Smiley Happy

 

0800 numbers are free to call.

 

I think you might have to just topped up instead of getting a goodybag. Basically you have to top up and then use that airtime credit to get a goodybag so your credit gets used up too. 

 

To convert your airtime credit to a goodybag, follow these steps:

  1. login in to giffgaff on http://giffgaff.com/
  2. go on http://giffgaff.com/goodybags (you can click on "Our Offer" and then "goodybags")
  3. select the goodybag you want
  4. tick the box that says pay with airtime credit
  5. click continue to confirm it

Goodluck!

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