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pb_truong
Posts: 3
Registered: ‎11-04-2012
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how do i get my old number back if phone stolen?

My phone was stolen abroad yesterday.  I have ordered a new sim but I want to use my old number.  How do I go about this?

muhammadasim
Posts: 3,647
Topics: 9
Kudos: 480
Best Answers: 524
Registered: ‎31-03-2012

Re: how do i get my old number back if phone stolen?

Report Lost and Stolen to get old number and credit
http://giffgaff.com/support/lost

Give KUDOS or 'Accept as Solution' If I have helped
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ajenno
Posts: 6,397
Kudos: 472
Best Answers: 351
Registered: ‎08-12-2011

Re: how do i get my old number back if phone stolen?

Your info will be on your replacement sim
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jazzyk
Posts: 474
Topics: 3
Kudos: 75
Best Answers: 22
Registered: ‎23-11-2010

Re: how do i get my old number back if phone stolen?

You would need to report your old sim as lost/stolen
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mary282
Posts: 1,166
Topics: 6
Kudos: 119
Best Answers: 96
Registered: ‎20-06-2012

Re: how do i get my old number back if phone stolen?

through this link you can get your old number back http://giffgaff.com/support/lost

Click the banner below for your free sim plus £5 free credit.

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coach
argos1
Posts: 5,780
Registered: ‎30-05-2012

Re: how do i get my old number back if phone stolen?

use the lost sim/phone link on your giffgaff dashboard and giffgaff will send you a replacement sim and block your phone
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academic
flaxvert1
Posts: 1,326
Registered: ‎17-08-2011

Re: how do i get my old number back if phone stolen?

As long asyou have reported it stolen you will receive a new sim in a few days with your current number and existing goodybag/credit. You will need to contact an agent to lift the bar once it arrives :smileyhappy:

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cicerone
astraking
Posts: 1,657
Registered: ‎22-08-2011

Re: how do i get my old number back if phone stolen?

Report it lost or stolen too keep your number and credit.
nate37
Posts: 9,135
Topics: 81
Kudos: 1,953
Best Answers: 1,144
Registered: ‎08-02-2012

Re: how do i get my old number back if phone stolen?

as said above you need to report your sim as lost/stolen and then you will get sent a replacement sim.

 

Be careful that you do not by mistake activate the sim you have already ordered as this will NOT have your number and credit on it. Make sure you wait for the replacement sim to arrive!

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apprentice
hassan78659
Posts: 787
Registered: ‎24-02-2012

Re: how do i get my old number back if phone stolen?

Your info will be on your replacement sim except your contacts