on 26-09-2013 10:39
I have updated my iPhone 4s to the latest update the ios7 and since the update this has happened:
- Credit of about £6.00 has gone
- Text messages are not received
- Imessages arrive very late or only when I get wi-fi
- My texts don't always get received by others
- Some calls go directly to my answer phone without ringing
I am not sure why this is happening, the signal in my house is poor so I have to use wi-fi.
I have followed all the steps in resetting, updating and I have written to the agent.
I need your help.
26-09-2013 10:42 - edited 26-09-2013 10:48
Unfortunately the problems you list could all easily be caused by the poor signal you've got at home.
If you're phone has no signal then it won't deliver/send texts or connect any calls. Have a check of your SMS outbox, is anything in their with 'unable to send' or similar?
The credit is the weird one, is there any chance you could have pocket dialed someone at some point? I'd get in touch with an Agent about that side of things: https://giffgaff.com/support/ask
Sadly new versions of apples products and os often has unexpected concequences that aren't fully known about until it's released. There'll likely be another update out soon.
on 26-09-2013 10:45
If the settings are ok, then the new ios may have added an app that uses your data in the background, and if you dont have a goodybag it will use phone credit.
on 26-09-2013 10:46
It does sound a bit strange though. Is it actual text messages or imessges people aren't getting.? Look at your text and iMessage settings. All of a sudden the other night my phone changed my iMessage and FaceTime settings and had to change them back. Worse case maybe restore your phone using your PC
26-09-2013 10:53 - edited 26-09-2013 10:54
Check your my Giffgaff page or Check your balance on your phone, Dial *100# for Credit Balance & *100*7# for Goodybag Status/Call Allowance.
Often the main reason for credit loss is no active goodybag and spending it on PAYG credit for data.
Only getting iMessages on wifi can be that if the sender is on an iPhone and they are sending an iMessage to another iPhone user and do not have revert to SMS when iMessage not possible then the message will store on the iMessage server until the receiver has a data connection and can receive it.
If you do not have a mobile data connection then you can not receive an iMessage until you do get either a 3G or wifi connection.
on 26-09-2013 11:13
It could be my imagination, but I'm sure my data consumption has increased since I changed to the new iPhone 5C, so maybe that's part of the problem, as far as your lost credit is concerned (depending on whether you have an active goodybag or not).
One interesting improvement that iOS 7 brings though, is a way of tracking data usage for each app that you have installed on your iPhone (you can even restrict data hungry apps to wifi only):
on 26-09-2013 11:27
Hi members thank you.
I have received a response from an agent. It shows a breakdown of some recent calls/texts.
It doesn't however explain how I lost the money.
Thanks for your advice too, I have tried everything which is available to us in the forum.
Will update you soon.
on 26-09-2013 11:32
I have received my money back!!
This is what the agent wrote:
Thanks for getting back to me about losing £6 credit after the 24th September.
I have double checked our systems and I can see that this credit has been lost so apologies for any confusion caused.
I am very happy to tell you that I have added this lost credit onto your account so don't be worrying.
Your new balance should now show as £6.01.
I hope this helps clear things up for you!
I am not sure how this has happened though, do you?