Help & Support

[blenny]

Hi all,

I successfully managed to cut down my regular SIM card from my old iPhone 3GS yesterday to fit my new iPhone 5, and it's all been working absiolutely fine (phew!).

However, I've been on WiFi up until this point and have only just realised that I can't connect to the internet over 3G or anything - had the same problem when I first joined GiffGaff and had to update a whole bunch of settings, so I'm guessing it's the same problem now.

Does anyone know the updated iPhone 5 internet settings yet please? I'ts running on iOS 6, which I've also read could be the problem.

Thanks in advance,

blenny.

[rhort soothsayer · Accepted solution]

The recent iOS6 update changes some settings back to the original airtime provider's configuration, which will make it fail to work, however the following will sort it.

Select Settings > General > MOBILE DATA (or CELLULAR) > Mobile Data Network (or Cellular Data Network)

Cellular Data
APN: giffgaff.com
Username: giffgaff
Password: password

Visual Voicemail
giffgaff don't support this yet, so leave it blank

MMS
APN: giffgaff.com
Username: giffgaff
Password: password
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS proxy: 193.113.200.195:8080
MMS Max Message Size: 2097152
MMS UA Prof URL: leave this blank

Finally, have a quick check to make sure that the option for Settings > General > Mobile Data (or Cellular) > Cellular Data is set to 'On', then restart your handset and it should be sorted.

[dannyd18 rocket scientist]

just look at this  

http://support2.giffgaff.com/app/answers/detail/a_id/628/~/guide-to-using-an-iphone-on-giffgaff%3F

[mrcool073 seer]

you need to install the APN settings manually...

Go to " Settings " ....
" General " ....
" Network / Mobile Data " ....
" Mobile Data Network "

Mobile Data

APN ... giffgaff.com
Username ... giffgaff
Password ... password
Visual Voicemail (just leave as is, giffgaff do not support visual voicemail)

MMS

APN ... giffgaff.com
Username ... giffgaff
Password ... password
MMSC http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS Proxy 193.113.200.195:8080
Max message size 2097152
MMS UA Prof URL (just leave blank)
Do NOT press the " Reset Settings " button when you’ve done this.

Once the settings are in, reboot your device.

Then, press “ Settings “…“ Messages “ and ensure that " MMS Messaging " button is set to ON.

In " settings " " messages " turn imessages on.

Please also ensure that the " Enable 3G " button and the " Mobile Data " button are set to ON. (Press Settings, then General, then Network / Mobile Data).

Then " Settings " ... " Phone " .... And check " My Number " is correct

Go to " Settings " ... " Carrier " and change to O2-UK.

[jmistry prophet]

Have a read here http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/IOS-6-iPhone-settings/td-p/6040034

[umarinho aspirant]

Select Settings > General > MOBILE DATA (or CELLULAR) > Mobile Data Network (or Cellular Data Network)

Cellular Data
APN: giffgaff.com
Username: giffgaff
Password: password

Visual Voicemail
giffgaff don't support this yet, so leave it blank

MMS
APN: giffgaff.com
Username: giffgaff
Password: password
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS proxy: 193.113.200.195:8080
MMS Max Message Size: 2097152
MMS UA Prof URL: leave this blank

[cl4554ct counsellor]

Make sure the phone is fully unlocked then enter the settings

Here are the settings for giffgaff so you can connect to the internet and MMS. Text "SETTINGS" to 2020, should this not work, please choose handset
OS from the list below and click the link:

 ANDROID - http://bit.ly/jitbandroid

 iPHONE - http://bit.ly/jitbiphone

BLACKBERRY - http://bit.ly/jitbblackberry

WINDOWS PHONE - http://bit.ly/jitbwindowsmobile

OTHERS- http://bit.ly/giffgaffapn

Another alternative is to use the link below , Tweakker helps Giffgaff customers connect quickly and easily to the Internet and MMS services.

Tweakker APN Setup Android  https://play.google.com/store/apps/details?id=com.tweakker&hl=en

Iphone  http://tweakker.com/iphone

You can check to see what the signal strength is like in your area before you commit to giffgaff or to check if there is any masts down or ongoing maintenance.

O2 Service Status.

http://status.o2.co.uk/

[sc12345]

http://bit.ly/jitbiphone

[blenny]

All working now, thank you sooooo much everyone.

[aliacliffordjrx trainee]

ace it worked for me