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newcomer
akiram22
Posts: 3
Registered: ‎11-09-2013

iPhone 5S sim not working

Hello everyone,

 

I bought a new iPhone 5S yesterday (unlocked) and placed my activated nano sim in for the first time and there is no network connection at all (calls, messages, internet etc). When you call the number it goes straight to voicemail.

 

The O2 network however is being recognised and the 5 bar network connection is full, which leads me to think that the sim card isn't faulty, and that there is something wrong with the registration. I also tried changing the APN details (APN giffgaff.com, username: vertigo etc) but it's still not working.  

 

Any help would be greatly appreciated!

Thank you :smileyhappy:

 

 

helping the masses
weeman
Posts: 27,526
Registered: ‎12-05-2010
Mobile Phone: Oppo Find 7a

Re: iPhone 5S sim not working

Are you sure it's unlocked?Where did you buy it from?

 

George

tonilsy
Posts: 109
Topics: 10
Kudos: 5
Best Answers: 0
Registered: ‎07-10-2012

Re: iPhone 5S sim not working

I received this message frm gg the other day and hope it will help

If you've just upgraded to iOS7 and lost the internet, don't worry, we can help you find it again - with our step by step settings guide giff.ly/gg_ios7

Get a free giffgaff Sim
newcomer
akiram22
Posts: 3
Registered: ‎11-09-2013

Re: iPhone 5S sim not working

Hi,

 

Yes I did see that, however it's not just the internet, it's everything. It seems as though the phone is not recognising my number which makes me think it's a registration issue?

newcomer
akiram22
Posts: 3
Registered: ‎11-09-2013

Re: iPhone 5S sim not working

Hi George,

 

Yes it's definitely unlocked, I got it from the apple store and double checked with the sales assistant before purchasing it. 

mykiel78
Posts: 10,696
Registered: ‎27-08-2012

Re: iPhone 5S sim not working

You lucky thing on the 5s :smileyhappy:

May I ask when you activated your sim or have you always had it?
Feel free to award Kudos / BEST ANSWER to posts that help you
Get a free giffgaff Sim
academic
mahmood_01
Posts: 1,861
Registered: ‎08-01-2013

Re: iPhone 5S sim not working

Best thing to do is to contact an agent they will help you solve this problem out
baileysqueen
Posts: 731
Topics: 85
Kudos: 109
Best Answers: 15
Registered: ‎03-10-2012

Re: iPhone 5S sim not working

[ Edited ]

when i activated my sim card on a friday it took until tuesday am to successfully activate.

 

this is because it takes 24 hours to activate. a 'whole' working day. so if you activate on a friday it might not be actioned until the next working day and then it will take 24 hours.

 

i did read a help file on giffgaff somewhere that told you day it would be done if you activated on different days i wish i coud lcould find it.

 

and an o2 iphone will wok on giffgaff so dont worry.

 

hope you have changed the mobile network settings though because giff gaff uses different ones to o2

 

spme iphones lock to the first sim card put in them so dont try another sim incase it locks.

 

also you will need to turn the phone off and on to get it working after its been activating. so keep trying this :-)

 

hth

Get a free giffgaff Sim    Please click on Kudos if ive helped :-)
gama321
Posts: 158
Topics: 0
Kudos: 6
Best Answers: 3
Registered: ‎16-09-2013

Re: iPhone 5S sim not working

Is it the SIM activated already? If so it can be a network issues it seems.


Please follow the below steps to the letter if you are facing network issues in your area -
hope this helps.

1, See if theres any faults here by typing in your post code @ giff.ly/ggservice (alternative site - http://status.o2.co.uk) giffgaff operates as a Mobile Virtual Network Operator using the o2 / Telefonica Network
2, Turn On airplane mode ( if you have this option ) And then turn Off after about 20 seconds
[ Alternatively ] Take the battery out for 30 seconds and then place in back in and power On the handset Etc ( This option is not for iphones and any other phones that your carnt take or get the battery out the handset )
3, Try http://is.gd/manualroam
4, Hand clean the sim Very Soft
baileysqueen
Posts: 731
Topics: 85
Kudos: 109
Best Answers: 15
Registered: ‎03-10-2012

Re: iPhone 5S sim not working

[ Edited ]

 

Day of request (Requests Before 3pm):

Day of transfer:

Saturday, Sunday and Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday

Monday

Get a free giffgaff Sim    Please click on Kudos if ive helped :-)