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newcomer
Posts: 6
Registered: ‎26-07-2011

lost my phone can i keep my old number ?

hey lost my phone today, not great as i'd just passed my driving test and couldn't tell anyone lol. my question is can i somehow keep my number the same as it was when i order my new sim? do i just order the same sim, or do i have to request a special one ?. 

 

Posts: 8,921
Kudos: 1,870
Best Answers: 513
Registered: ‎08-07-2011

Re: lost my phone can i keep my old number ?

Use the link below to report your SIM card as lost/stolen. giffgaff will then send you a replacement SIM card through the post that will have your same number along with any credit/goodybag on it.

 

Report Lost & Stolen

Posts: 4,282
Registered: ‎04-03-2012

Re: lost my phone can i keep my old number ?


jackbowley wrote:

hey lost my phone today, not great as i'd just passed my driving test and couldn't tell anyone lol. my question is can i somehow keep my number the same as it was when i order my new sim? do i just order the same sim, or do i have to request a special one ?. 

 



yes through here

 

Replacement or faulty / not working/ I lost or found my SIM or Phone, or stolen, or barred?

rooneygmusic micro-standard nano order.jpg
cicerone
Posts: 1,221
Registered: ‎22-08-2012

Re: lost my phone can i keep my old number ?

Congrats ask the agent
Posts: 6,082
Topics: 3
Kudos: 929
Best Answers: 682
Registered: ‎13-07-2012

Re: lost my phone can i keep my old number ?

Hi, Report your sim as lost/stolen here: http://giffgaff.com/support/lost

It typically takes 5 working days for your new replacement sim to arrive. The replacement sim will have the same number and any credit/remaining bag once activated. However goodybags are not suspended while you wait for the sim to arrive.
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Posts: 18,477
Kudos: 4,097
Best Answers: 3,076
Registered: ‎21-03-2012

Re: lost my phone can i keep my old number ?

http://bit.ly/gglostsim

You can report your sim as lost/stolen
and you will be sent a replacement sim. The
replacement sim will have your same number and
account details. All giffgaff sims are now hybrid
and
dual sims which contain a micro sim that pops out.
It usually takes up to 5 working days for you to
receive the replacement sim.

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Posts: 7,162
Topics: 8
Kudos: 378
Best Answers: 77
Registered: ‎26-07-2011

Re: lost my phone can i keep my old number ?

Order a replacement One so everything will be on when u get it contact agent to lift the bar of the sim
Posts: 9,277
Kudos: 1,920
Best Answers: 1,388
Registered: ‎25-05-2012

Re: lost my phone can i keep my old number ?

You'll have to report it Lost/Replacement OR Damaged sim... Follow this link to proceed:

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-report-my-phone-and-or-SI...

Please note, once you have reported your sim any of the above it is IMMEDIATELY barred. You will have to wait for your new sim to arrive in the post which is usually within 5 working days.

Any credit/goody bags you had on your old sim will be transferred so no need to worry there.

ALSO... All sims ordered are now dual sims (micro sims)

Good luck :-)
Please remember to choose a 'BEST ANSWER' Where you received one & give a little KUDOS to those who helped :-)

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Posts: 10,029
Kudos: 1,466
Best Answers: 1,031
Registered: ‎24-11-2011

Re: lost my phone can i keep my old number ?

Report as lost and stolen. You will be sent a new sim linked to your existing account/phone number. You can't use any new sim to do this.

Posts: 12,806
Kudos: 1,546
Best Answers: 1,187
Registered: ‎21-10-2011

Re: lost my phone can i keep my old number ?

If you have had your phone stolen and/or lost your sim, you can get a replacement via the Lost process which is on this link

 

http://giffgaff.com/support/lost  

 

You can then bar your SIM and/or handset. 

A new replacement SIM will be sent to you. which will have the same number and any credit put on your account once activated

As far as phone insurance is concerned you need a proof of useage letter which you can get from an agent using this link

 

http://bit.ly/giffgaffagent

 

 

GG will  always get this information for you. However when they provide a proof of usage statement they need to have the below information: 

 

- Claim reference number

 

- E-mail address of the insurer/address

 

- Make and model of your handset

 

- IMEI number 

 

- The reason you are claiming i.e Stolen handset. 


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