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newcomer
Posts: 1
Registered: ‎02-11-2013

lost phone

Hi I lost my fone and I want to retrieve the number but do not have the package code anymore. Can it be done ?

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Posts: 106
Topics: 3
Kudos: 14
Best Answers: 13
Registered: ‎27-11-2013

Re: lost phone

Hi there

 

Since you've lost your sim you can retrieve your number, as long as you have access to your account. You could perform a sim swap, this transfers all your old details (Including your number), airtime credit and remaining goodybag allowances to a new sim.

 

Here's more on sim swap: http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

sensei
Posts: 7,360
Registered: ‎16-06-2013

Re: lost phone

hi

you can
report sim lost for a replacement: http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-report-my-phone-and-or-SIM-lost-or-st...

or order your sim here:https://giffgaff.com/orders/mgm
sim swap, please see here:http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
this enables you to keep your number  (and credit)

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Posts: 16,860
Registered: ‎24-01-2010

Re: lost phone

Do you mean that you don't have the IMEI number of the phone because you don't have the packaging for it anymore?

 

It shouldn't be a problem because if you haven't used your SIM since your phone was lost (I take it your phone was lost with the SIM in it) then the system will still have your phone logged as the last phone used (and the IMEI will still be stored).

 

You can select to bar your phone and SIM and a new SIM will be sent to you automatically. You can read about that here

http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-report-my-phone-and-or-SIM-lost-or-st...

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Posts: 20,484
Kudos: 5,776
Best Answers: 2,483
Registered: ‎04-09-2013

Re: lost phone

DO NOT DO A SIM SWAP!

 

Report your phone and SIM lost here https://giffgaff.com/support/ask/lost_stolen_sim

 

This will block your phone and old SIM and start the process for giffgaff to send you a replacement SIM (with your old number and any credit etc.)

 

When this SIM arrives (please do not try to activate another SIM on your account in the meantime) activate it and 'away you go!'

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