Help & Support

Reply
newcomer
rabiya111
Posts: 2
Registered: ‎27-01-2013
Best Answer

my phone keeps saying no service

I have a HTC desire hd and it keeps saying that I have no service so I'm not at to receive any calls or text messages and I can't phone or text too. I have tried two giffgaff Sims and it shows the same. Any solutions??
redisblue
Posts: 8,206
Topics: 239
Kudos: 2,215
Best Answers: 324
Registered: ‎29-07-2012

Re: my phone keeps saying no service

http://giffgaff.hourb.com/ * status

Check ur status n here :-)
Get a free giffgaff Sim
mrs_gee
Posts: 2,095
Registered: ‎03-06-2012

Re: my phone keeps saying no service

GiffGaff runs on O2.
Most phones show giffgaff as the operator but 02 as the carrier. But if you've got an iPhone it will just say O2-UK.
and your phone must be on o2 or UNLOCKED.
Tesco phone's work, even thou they use o2 they might not work on GiffGaff,
as they can be double locked!
So you will need to contact them to get it unlocked fully.

 

if ok then here below

 


If you have just activated your sim or added a goodybag in normal circumstances the top-up or activation takes to show, In most case it is applied within minutes.
and takes less than 30 mins in some cases up to 24hrs dependent on system problems..  
Activations can be submitted anytime but the process wont be completed between 10pm and around 6am.

Check your balance from your phone.
Dial *100# to check your credit balance.
Dial *100*7# to check your goodybag balance.
Dial *100*1# for your free giffgaff calls expiry date
Dial *100*5# to see your remaining text balance applies only to Hokey Cokey goodybag which has 300 inclusive texts

And you can do this online
just check your (My Giffgaff page) under your balance/goodybag
https://giffgaff.com/dashboard

See you account history and transactions for goodybags :
https://giffgaff.com/account (you must be logged in)

If someone has answered your question,, please mark it as 'accepted. Thank YOU :smileywink:
Get a free giffgaff Sim
lmills
Posts: 11,368
Topics: 26
Kudos: 1,348
Best Answers: 1,166
Registered: ‎17-02-2012

Re: my phone keeps saying no service

You may be in a bad reception area or there may be an issue http://status.o2.co.uk/
Also if possibe try the sim in a different handset
Get a free Giffgaff Sim
newcomer
garevans
Posts: 4
Registered: ‎28-12-2012

Re: my phone keeps saying no service

Try to rule out hardware, test a known good sim - a friend or relative with either a working giffgaff or O2 sim put in your phone. If the issue persists you have an issue with your phone. If it works fine then there's something wrong with your giffgaff sim(s)
mathew40
Posts: 43,415
Topics: 118
Kudos: 7,992
Blog Posts: 0
Ideas: 0
Best Answers: 4,551
Registered: ‎20-08-2012

Re: my phone keeps saying no service

To check the signal in your area,please click on the link below thankyou.
http://status.o2.co.uk/
Click onto my Banner and order any FREE sim card with £5 FREE credit.
Get a free giffgaff Sim
kerrieanne
Posts: 7,470
Topics: 41
Kudos: 463
Best Answers: 211
Registered: ‎05-01-2012

Re: my phone keeps saying no service

Is your phone unlocked and has the correct setting for giffgaff, try rebooting your phone if so.
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 4S
miva72
Posts: 2,005
Topics: 46
Kudos: 265
Best Answers: 74
Registered: ‎02-08-2012

Re: my phone keeps saying no service

[ Edited ]

Have you activated the sim with the required £10 top up

It can take between 30mins and 24hrs to fbecome fully active

you should recieive a text telling you it active and your number

which you will also see on your my giffgaff page under your name

Drop me a Kudos if you think I have helped Click The Star Thank You.:smileyhappy:
Get a free giffgaff Sim
newcomer
rabiya111
Posts: 2
Registered: ‎27-01-2013

Re: my phone keeps saying no service

Hey, thanks guys it shows I have service now I just put my phone on aeroplane mode for an hour and started It again and it worked. Thank you for all your suggestions!!!