Help & Support

Reply
newcomer
amysearle230
Posts: 1
Registered: ‎19-03-2011
Best Answer

my phone wont let me ring the top up number?

hello, i've just had my phone unlocked and have inserted my giffgaff sim into it. i have a 02 top up voucher, but my phone wont let me ring the top up number and i have no idea what my mobile number is. so how do i top up?

rudedog
Posts: 7,169
Registered: ‎09-11-2010

Re: my phone wont let me ring the top up number?

Click on the Top Up tab on the top, select Voucher if you wanna use this, select credit or goodybag or both (whichever you want), and then you should be ok :smileyhappy:

Reach for the stars if anyone has helped you :smileywink: Also Accept the best Solution :smileyhappy:
Create your own banner at mybannermaker.com!
Copy this code to your website to display this banner!
Create your own banner at mybannermaker.com!
Make your own banner at MyBannerMaker.com!
steward
thewire
Posts: 206
Registered: ‎29-10-2010

Re: my phone wont let me ring the top up number?

You can't activate your giffgaff SIM on the phone, you need to do this online.

 

Look here - http://bit.ly/giffgaffactivate

Get a free Giffgaff Sim
motivator
adamivison
Posts: 1,574
Registered: ‎23-08-2010

Re: my phone wont let me ring the top up number?

I guess your not activated, so you cannot make calls. Read this;


What to do if you want to order a SIM and activate it:
 
1. Log into the giffgaff website.
2. Click on this link: https://giffgaff.com/orders/sim
3. Select the following option: Order a free SIM and top-up now.
4. Click on Continue to order a SIM.
5. Enter all the personal details in the relevant fields.
6. Click on Continue to Top Up.
7. Enter all top up options in the relevant fields and tick the Read T&C's box. (Minimum £10)
8. Click on Continue to Payment.
9. Enter your Payment Method Details in the relevant fields and tick the Save my Card Details (if you wish)
10. Click on Confirm Order.
11. If prompted enter details for Verified by Visa or similar.
12. Your account will now be credited with the Top Up amount you requested.
13. Click on this link: https://giffgaff.com/activate-sim
14. Enter your 6 digit Activation Code in CAPITALS with no O's or 0's.
15. You will now have successfully activated your shiny new giffgaff SIM card.
 
What to do if you want to activate a SIM given to you by a friend:
 
1. Click on this link: https://giffgaff.com/activate-sim
2. Enter your 6 digit Activation Code in CAPITALS with no O's or 0's.
3. Enter all the personal details in the relevant fields.
4. Click on Continue to Top Up.
5. Enter all top up options in the relevant fields and tick the Read T&C's box. (Minimum £10)
6. Click on Continue to Payment.
7. Enter your Payment Method Details in the relevant fields and tick the Save my Card Details (if you wish)
8. Click on Confirm Order.
9. If prompted enter details for Verified by Visa or similar.
10. Your account will now be credited with the Top Up amount you requested.

Do you have a blackberry? Are you frustrated with blackberry services on giffgaff? THEN CLICK HERE!


Get a free Giffgaff Sim


FOR A FREE GIFFGAFF SIM WITH £5 CREDIT + 1ST CLASS POSTAGE CLICK THE ABOVE BANNER NOW!
gawright
Posts: 9,855
Topics: 38
Kudos: 1,862
Best Answers: 390
Registered: ‎29-06-2010

Re: my phone wont let me ring the top up number?

You have to activate online which will include topping up and you will then get your phone number

Get a free Giffgaff Sim
newcomer
ashie
Posts: 8
Registered: ‎12-03-2011

Re: my phone wont let me ring the top up number?

You Have To Activate It Online. And You Can Also Top Up Online Using Your Voucher

sauron
Posts: 9,922
Topics: 35
Best Answers: 180
Registered: ‎18-12-2010

Re: my phone wont let me ring the top up number?

inital activation has to be done online and can not be done with the top up number, but after this you can use the top up number for entering voucher codes.
Get a free giffgaff Sim