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newcomer
Posts: 3
Registered: ‎31-10-2012

new sim activated with signal but cant make calls

I have just put a gifgaf sim in my desire hd. Followed instructions and all seemed good as I got reception within a few minutes. But when I try to make a call it just won't connect.
When I call my gifgaf phone it says that its engaged.
Any help much appreciated!!
Posts: 708
Kudos: 58
Registered: ‎25-10-2012

Re: new sim activated with signal but cant make calls

restart the phone
check the O2 signal http://status.o2.co.uk/

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steward
Posts: 417
Registered: ‎14-01-2012

Re: new sim activated with signal but cant make calls

Have you checked your settings?

Text SETTINGS to 2020. Give some time for the system to process your account too. Smiley Happy
Posts: 46,449
Topics: 121
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Best Answers: 4,502
Registered: ‎24-10-2011

Re: new sim activated with signal but cant make calls

It may not be fully activated, it can take upto 24 hours. Try rebooting your phone.

If it helps,
Feel free to use this post at a later date
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beginner
Posts: 78
Registered: ‎08-06-2012

Re: new sim activated with signal but cant make calls

Here comes the Pain!!! welcome to giffgaff!!

Posts: 7,209
Registered: ‎09-11-2010

Re: new sim activated with signal but cant make calls

Hi afcno9, can you look at your My giffgaff (top) and can you see a live goodybag/credit balance and a phone number? You also get a message on that page to say if the sim is activated. If not, it is possible that the sim has not fully activated yet, on occasions activations can take up to 24 hours.

Reach for the stars if anyone has helped you Smiley Wink Also Accept the best Solution Smiley Happy
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Posts: 6,690
Kudos: 501
Best Answers: 354
Registered: ‎08-12-2011

Re: new sim activated with signal but cant make calls

Sim activation can take up to 24 hours
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Posts: 2,113
Topics: 64
Kudos: 228
Best Answers: 67
Registered: ‎20-10-2011

Re: new sim activated with signal but cant make calls

If you've activated and transferred your old number to Giffgaff just recently, it could take up to 24 hrs.
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Posts: 533
Topics: 10
Kudos: 111
Best Answers: 14
Registered: ‎27-07-2011

Re: new sim activated with signal but cant make calls

giffgaff systems are preparing your SIM card for use.You will need to give the systems up to 24 hours to finish things off.

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newcomer
Posts: 3
Registered: ‎31-10-2012

Re: new sim activated with signal but cant make calls

Thanks for your suggestion. Network seems fine. Anything else ??