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newcomer
greenc3
Posts: 4
Registered: ‎04-02-2011

no internet

I bought a £10.00 goodybag on the 15th June and yesterday 20th June i received a text tell me i dont have any internet left. Can anyone please explain to me why.

alexc44
Posts: 726
Kudos: 93
Best Answers: 66
Registered: ‎17-12-2012

Re: no internet

How much data have you used?
A £10 goodybag only has a 1GB data allowance.
jjrutt
Posts: 894
Topics: 1
Kudos: 70
Best Answers: 21
Registered: ‎20-10-2012

Re: no internet

Did you top up or top up then purchase a goodybag it is a 2 stage process. If you go to your account home page is it definatly active.
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harry58
Posts: 18,646
Registered: ‎02-01-2012

Re: no internet

If you received a txt to say you have no Internet you must have used all of your data have a look on the right as you login to see if you have it will show you there

ayanenigma
Posts: 2,178
Topics: 9
Kudos: 99
Best Answers: 53
Registered: ‎04-01-2013

Re: no internet

You might have used up the entire 1 GB of internet that comes with the 10 GB goodybag.

I also wonder how you could do it :smileyhappy: but its better you ask an agent on the mobile internet usage.

Ask an Agent @ - http://bit.ly/giffgaffagent
you'll have a 24 hour wait for the agent but You can contact an educator on this link to chase up the agent to get it sorted http://bit.ly/giffgaffcontacts after 24 hours who will folloup with teh agents.

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dalan
Posts: 42,602
Topics: 118
Kudos: 5,798
Best Answers: 4,084
Registered: ‎24-10-2011

Re: no internet

Its probably because you have used up your 1gb allowance. Check on your gg dashboard. If so, you need to top up your credit and use that until a new gb can start.
Also see here. Exceeding data allowance


"What happens if I exceed your data allowance.
If you've used up your data allowance before your goodybag expires, GG will send a notification to your phone to let you know. You will be charged at 2p/MB for the life of your goodybag, but once your goodybag expires, standard payg rates will apply.

Payg rates
Mobile Internet:
Mobile Internet is charged at 20p a day (up to 20MB).If you use between 1MB and 20MB you will only be charged 20p/day. If you go over 20MB you'll be charged extra at 20p/MB.

If it helps,
Feel free to use this post at a later date


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