Help & Support

Reply
novice
riddla82
Posts: 26
Registered: ‎05-03-2014
Best Answer

nokia lumia 520

Right i joined giffgaff on the pretence its the cheapier more affordable network atm. Ive ordered my sim, registered it, put the settings into the Nokia lumia 520 as said here in the community. My issues are the loss of services, internet is none existing during the day, my phone signal goes all the time.. And you say you use the o2 network?? I was on o2 before joining and never lost internet during the day, and my signal was really gd. So i can not understand the issues. Is the service not as gd as the four best sellers o2/vodafone/EE/orange ??
or it is my area? My phone?? I don't understand but when i use internet for my photography work i might as well stayed with o2 and paid the higher rate for calls and internet.
natty88
Posts: 29,211
Topics: 114
Kudos: 3,255
Best Answers: 748
Registered: ‎18-10-2013

Re: nokia lumia 520

http://status.o2.co.uk/ pop your postcode in to check problems in your area then try rebooting phone
Get a free giffgaff SimGet 5 pounds free click banner
mathew40
Posts: 39,740
Topics: 113
Kudos: 6,945
Blog Posts: 0
Ideas: 0
Best Answers: 4,073
Registered: ‎20-08-2012

Re: nokia lumia 520

Hi there,firstly,if you could please turn your device OFF and wait 5 minutes,then turn your device ON again,as this can help in most cases.If your issue has not been resolved,check the signal in your area,by visiting or clicking onto the link below.

http://bit.ly/ggservice

Ok
( still not fixed )

You will now need to perform,a manual roam.

1) Go to your phones "settings".

2)Select mobile network options.

3) Change the Network Selection Mode from Automatic to Manual

A list of available networks will be displayed after a few moments.

4) Select any other network that is not your home provider network. After a few moments you will see "No Service" on the display.

5)Now select your home provider(which is o2) network and change the selection back to Automatic.

Click onto my Banner and order any FREE sim card with £5 FREE credit.
Get a free giffgaff Sim
If I have helped,Click onto Kudo's or Solution.
natty88
Posts: 29,211
Topics: 114
Kudos: 3,255
Best Answers: 748
Registered: ‎18-10-2013

Re: nokia lumia 520

http://bit.ly/giffgaffwindows as your phone is windows please double check settings with these please
Get a free giffgaff SimGet 5 pounds free click banner
natty88
Posts: 29,211
Topics: 114
Kudos: 3,255
Best Answers: 748
Registered: ‎18-10-2013

Re: nokia lumia 520

Also try switching of automatic network search m8 as that can cause drop outs between networks
Get a free giffgaff SimGet 5 pounds free click banner
novice
riddla82
Posts: 26
Registered: ‎05-03-2014

Re: nokia lumia 520

Right in running windows 8.1 the black edition update on my Nokia lumia 520. I have tried all of your suggestions above and still not sure. IM in a gd o2 signal area. With 4g capabilities in this area also so im still confused..
newcomer
mgodfrey19742
Posts: 4
Registered: ‎17-12-2013

Re: nokia lumia 520

I use giff gaff on a lumia 800 & 920 without any issues. It possibly is a phone fault so try a hard reset if all else fails.
natty88
Posts: 29,211
Topics: 114
Kudos: 3,255
Best Answers: 748
Registered: ‎18-10-2013

Re: nokia lumia 520

have you got another sim you could try in phone to see if same m8
Get a free giffgaff SimGet 5 pounds free click banner
natty88
Posts: 29,211
Topics: 114
Kudos: 3,255
Best Answers: 748
Registered: ‎18-10-2013

Re: nokia lumia 520

also try switching to 2g for 5 mins then reselect 3g network
Get a free giffgaff SimGet 5 pounds free click banner
novice
riddla82
Posts: 26
Registered: ‎05-03-2014

Re: nokia lumia 520

IM awaiting 3 Sims for friends from giffgaff atm, i have tried my old o2 sim and no problems at all, surfs the web, no loss of signal. Ive tried a vodfone sim also. And the same if anything i had faster inter with Vodafone sim. Which used a hsdpa connection.

mgodfrey19742 could u post the settings your using at all, and hard reset was my last option really.