Help & Support

[paulkstokes]

Every time I dial a number I am greeted with the message "Divert Activated". Eventually the phone at the other end rings, and the call is successful. However...

• Sometimes I get "Dialing" ...then 10-30 seconds later get "Divert Activated" ...then the phone rings.
• Sometimes "Divert Activated" appears almost immediately ...and then the phone rings

My forwarding services are all disabled, so I know it's nothing to do with those.

Questions:

1. What does the "Divert Activated" message actually mean? Does it mean I'm being routed via a different network? Does it mean giffgaff are doing some internal diverting/rerouting? Or what....?
2. Why is this random?  It's very frustrating to try dialling someone and then be wondering whether I've got it wrong ...until I look at the handset and see the message ...sometimes.

[samsams88]

As far as I'm aware the divert activated means that the person you're calling has an active divert - is it for certain people or everyone? I may be wrong though...im no expert!

[jackfifield graduate]

Do you have voicemail on? Otherwise it might be that, since after a certain number of rings, your number forwards to the voicemail number.

Voicemail is on by default.

Voicemail: 

(Save these to your contacts)

Voicemail Off: #004#

Voicemail On: *004#

Dial them and a pop up will come up on your screen telling you that you've (de)activated voicemail.

I'd recommend dialing the Voicemail Off number and then calling a number and see if it's still happening.

Remember to save the numbers to your contacts, as they're useful anyway.

[mba_263 mentor]

is this for all numbers?

[locksmith aspirant]

Sounds like you have some sort of divert activated on your phone.

Try checking to see if anything is set up
To Check: * # 21 # [SEND]

and if it's not what you want
To Cancel: # # 21 # [SEND]

[1hale rocket scientist · Accepted solution]

Basically it shows you that whilst on the existing call then if a second person tries to call you then they will automatically get diverted to voicemail.

My phone sometimes displays "note you have active diverts" and means the same thing.

Hope this helps.

[paulkstokes]

Samsams88

"the person you're calling has an active divert"

• I'm dialling my home landline, am sat next to it, and it has no divert features

1hale

"whilst on the existing call then if a second person tries to call you then they will automatically get diverted to voicemail"

• This pointed me in the right direction (Jackfifield almost got me there, just wasn't clear enough for my brain)...

Jackfifield : "after a certain number of rings, your number forwards to the voicemail number"

So I've disabled Voicemail (yes, using Jackfifield's instructions) - 1hale's answer got the thumbs-up because it enabled me to understand what was happening. Thanks guys.

[jackfifield graduate]

Sorry, I'll try to make it clearer next time

[paulkstokes]

...I hope there isn't a "next time" ...otherwise I will have really messed up the phone!