Help & Support

Reply
contributor
sophie77955
Posts: 1,633
Registered: ‎13-02-2012
Best Answer

re first time top up

tried and im on giffgaff,trying to top up first time for daughter no wer to put a code in,and says restricted one page,ive topped up loads times myself.ive only just activate sim but cannot get a voucher in,showing me no options

shabbako1
Posts: 4,205
Topics: 38
Kudos: 415
Best Answers: 269
Registered: ‎17-06-2011

Re: re first time top up

Step 1) Go to the "Top-up" section of the website - link is found amongst the 9 tabs on every page.

 

If you then dont see the page below, it means you are not logged in - log in by clicking here

 


   

 

2) Select the goodybag you wish to buy and click "Add to basket" - underneath the goodybag you want :smileywink:

 

 

  

3) Tick the box in "My basket" to pay with your credit (seen in yellow below) and then hit "Continue"

 

 

 

 4) Finally click the check and confirm your order, please note once a goodybag is active it cannot be cancelled!

 

Then hit "Place your order" button at the bottom of the page, and you're done! 

 

 

Or click "back" to change the order, and then follow procedure again.

FREE NORMAL SIM OR MICRO SIM WITH £5 FREE CREDIT CLICK ON THE BANNER
Get a free giffgaff Sim
johnferris
Posts: 4,778
Topics: 12
Kudos: 484
Best Answers: 89
Registered: ‎03-09-2011

Re: re first time top up

Redeem a voucher is on the right hand side of the top up page
contributor
sophie77955
Posts: 1,633
Registered: ‎13-02-2012

Re: re first time top up

im logged in not showing me that page
rayhoo
Posts: 35,781
Topics: 20
Kudos: 3,814
Registered: ‎21-07-2010

Re: re first time top up


sophie77955 wrote:

tried and im on giffgaff,trying to top up first time for daughter no wer to put a code in,and says restricted one page,ive topped up loads times myself.ive only just activate sim but cannot get a voucher in,showing me no options


The voucher redeem box is half down the top up page on the right.

If you're in the activation process now, then see if this helps you:  http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Before-you-activate-your-Sim/td-p/2095847

Get a free Giffgaff Sim,Note for Blackberry users: You no longer select to buy the goodybag first and then the BB Add-on. The purchasing method for buying the BB Add-on has recently changed.
Go to Top-up page > Select a PLAN (Blackberry PLAN) > Select a goodybag > Choose if you want to buy more airtime > If not just press continue > Make card payment, or press EXCHANGE AIRTIME BALANCE.
shabbako1
Posts: 4,205
Topics: 38
Kudos: 415
Best Answers: 269
Registered: ‎17-06-2011

Re: re first time top up

click on the link "Top-up" section 

FREE NORMAL SIM OR MICRO SIM WITH £5 FREE CREDIT CLICK ON THE BANNER
Get a free giffgaff Sim
consultant
ibraheemjaved19
Posts: 4,279
Registered: ‎11-12-2011

Re: re first time top up

Check this http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Before-you-activate-your-Sim/td-p/2095847
If i helped you please press the star button near my name and click accept a solution. Want a sim with £5 credit? Click below!
Get a free giffgaff Sim
supporter
frankies
Posts: 456
Registered: ‎26-01-2011

Re: re first time top up

Try using this link https://giffgaff.com/buy/redeem
Get a free Giffgaff Sim