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newcomer
aftermarketsounds
Posts: 37
Registered: ‎18-08-2011

several problems in one!

hi guys ive got a few problems first of the ask an agent link doesnt work any where nor can i see my inbox to see what an agent wrote when the ask an agent link did work. anyway thats not the main problem! 

 

i changed my mms settings to the giff gaff ones a few picture messages came through however i tried to call out and now am unable. ive reset the settings hoping to go back to how it was before but this doesnt work im still unable to call out or ask an agent directly since the link doesnt work! anyone have any ideas? (ive turned the phone on and off several times) 

 

cheers

head honcho
sparkybhoy
Posts: 5,491
Registered: ‎21-09-2010

Re: several problems in one!

Firstly, close your browser, and clear your cookies/cache, if that fails, you could try another browser (though this shouldn't be necessary).

 

If you don't know how to clear your cache, see here: http://www.wikihow.com/Clear-Your-Browser's-Cache

 

If all the above fails to rectify the problem:

 

Contact an Educator and they will raise a case for you

 

hazel22- giffgaff Educator

Click here to send Hazel22 a Private Message

 

the_joseph- giffgaff Educator

Click here to send the_joseph a Private Message

 

tobias_b- giffgaff Educator

Click here to send tobias_b a Private Message

 

zobia22- giffgaff Educator

Click here to send Zobia22 a Private Message

 

david_m- Coordinator

Click here to send David_m a Private Message

 

 

Replies from them will be found here http://community.giffgaff.com/t5/notes/privatenote​spage

head honcho
sparkybhoy
Posts: 5,491
Registered: ‎21-09-2010

Re: several problems in one!

bertiebat
Posts: 16,773
Registered: ‎25-01-2011

Re: several problems in one!

I've sent a message to the educators to fix your ask agent in box.   This is a known issue with a few accounts and has to be fixed to work.

Please mark the best answer when you're sorted :smileyhappy: to help others find it.
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bertiebat
Posts: 16,773
Registered: ‎25-01-2011

Re: several problems in one!

On the other issues you are having, what phone do you have?

Please mark the best answer when you're sorted :smileyhappy: to help others find it.
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newcomer
aftermarketsounds
Posts: 37
Registered: ‎18-08-2011

Re: several problems in one!

thanks for the quick reply! ive got the iphone 3gs

bertiebat
Posts: 16,773
Registered: ‎25-01-2011

Re: several problems in one!

It could be a local signal problem if you've only had the problem in your current location http://bit.ly/o2status - o2 status checker

 

However if it's a problem with other areas then it must either be a phone settings or SIM problem.  If you are sure that you have put the settings correctly http://bit.ly/giffgaffiphone4 - How to giffgaff an iPhone 4 and http://bit.ly/giffgaffiphone - How to giffgaff an iPhone 3G/3GS then the best thing is to check with the agents.

 

They may well suggest that you have a problem SIM and need a replacement http://bit.ly/giffgafflostsim

Please mark the best answer when you're sorted :smileyhappy: to help others find it.
Get a free Giffgaff Sim
newcomer
aftermarketsounds
Posts: 37
Registered: ‎18-08-2011

Re: several problems in one!

o2 is saying the network is fine and the settings are correct the only thing i can think is that the phone is jail broken and that might be the problem although its been working fine for days