on 21-08-2011 20:28
hi guys ive got a few problems first of the ask an agent link doesnt work any where nor can i see my inbox to see what an agent wrote when the ask an agent link did work. anyway thats not the main problem!
i changed my mms settings to the giff gaff ones a few picture messages came through however i tried to call out and now am unable. ive reset the settings hoping to go back to how it was before but this doesnt work im still unable to call out or ask an agent directly since the link doesnt work! anyone have any ideas? (ive turned the phone on and off several times)
on 21-08-2011 20:30
Firstly, close your browser, and clear your cookies/cache, if that fails, you could try another browser (though this shouldn't be necessary).
If you don't know how to clear your cache, see here: http://www.wikihow.com/Clear-Your-Browser's-Cache
If all the above fails to rectify the problem:
Contact an Educator and they will raise a case for you
hazel22- giffgaff Educator
the_joseph- giffgaff Educator
tobias_b- giffgaff Educator
zobia22- giffgaff Educator
Replies from them will be found here http://community.giffgaff.com/t5/notes/privatenote
Guide to Giffgaff Abroad..........Guide to APN settings
How Payback Is Earned.............Check if you qualify for Payback.............Payback Questions
on 21-08-2011 20:30
on 21-08-2011 20:31
on 21-08-2011 20:46
It could be a local signal problem if you've only had the problem in your current location http://bit.ly/o2status - o2 status checker
However if it's a problem with other areas then it must either be a phone settings or SIM problem. If you are sure that you have put the settings correctly http://bit.ly/giffgaffiphone4 - How to giffgaff an iPhone 4 and http://bit.ly/giffgaffiphone - How to giffgaff an iPhone 3G/3GS then the best thing is to check with the agents.
They may well suggest that you have a problem SIM and need a replacement http://bit.ly/giffgafflostsim
on 21-08-2011 21:01
o2 is saying the network is fine and the settings are correct the only thing i can think is that the phone is jail broken and that might be the problem although its been working fine for days