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newcomer
lindsaykirk
Posts: 5
Registered: ‎20-11-2012

sim swap not working

i lost my iphone 5 some time ago and reported this to Giffgaff swapped my sim/number over to an iphone 4. the original iphone 5 has now been returned to me and 24 hours ago i did a sim swap to the smaller sim on my iphone 5.  I have spent hours trying to report the issue to Giffgaff but there seems no way of doing it - I urgently need my number for work etc. Is it because I reported the phone as being lost?  What can I do?? 

brila
Posts: 1,155
Topics: 0
Kudos: 171
Best Answers: 104
Registered: ‎03-06-2013

Re: sim swap not working

Sim swap can take 30 minutes to 24 hours to complete (just like a new sim activation). If it has been less than 24 hours since you did the sim swap, just hang in there and it'll probably go through at some point. If it has been more than 24 hours, contact the agents at https://giffgaff.com/support/ask and they will help you with this issue.
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headcases
Posts: 7,791
Topics: 4
Kudos: 433
Best Answers: 166
Registered: ‎28-10-2012

Re: sim swap not working

sim swap can take time - give a few hours to complete
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 5
kerrieanne
Posts: 7,300
Topics: 41
Kudos: 449
Best Answers: 206
Registered: ‎05-01-2012

Re: sim swap not working

wait a few more hours and then Contact a agent

http://giffgaff.com/support/ask
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 4S
various_mm
Posts: 2,957
Topics: 42
Kudos: 720
Best Answers: 269
Registered: ‎27-05-2012

Re: sim swap not working

[ Edited ]

lindsaykirk wrote:

i lost my iphone 5 some time ago and reported this to Giffgaff swapped my sim/number over to an iphone 4. the original iphone 5 has now been returned to me and 24 hours ago i did a sim swap to the smaller sim on my iphone 5.  I have spent hours trying to report the issue to Giffgaff but there seems no way of doing it - I urgently need my number for work etc. Is it because I reported the phone as being lost?  What can I do?? 


hi there,

 

if you reported your phone lost then its likely that the phone would have been blocked by giffgaff from being used on any network in the UK.

 

 

so you would need to unblock it by getting in touch with an agent via here https://giffgaff.com/support/ask

 

best way to check if your phone is in face blocked is to see if its able to take another working sim. If it doesn't then the phone has been blocked


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figment_uk
Posts: 21,388
Kudos: 5,068
Best Answers: 2,796
Registered: ‎07-04-2012

Re: sim swap not working


lindsaykirk wrote:

i lost my iphone 5 some time ago and reported this to Giffgaff swapped my sim/number over to an iphone 4. the original iphone 5 has now been returned to me and 24 hours ago i did a sim swap to the smaller sim on my iphone 5.  I have spent hours trying to report the issue to Giffgaff but there seems no way of doing it - I urgently need my number for work etc. Is it because I reported the phone as being lost?  What can I do?? 


When you reported the phone handset lost or stolen, giffgaff placed an IMEI block on it to prevent the phone being used with a different SIM card.

 

When you get the handset back, you have to ask the agents to remove this block. You can do this using this form: https://giffgaff.com/support/ask/lost_stolen_sim but please note that removing the IMEI block will take up to 7 days.

 

You can confirm that the handset is blacklisted (blocked) by getting a report from Checkmend for £1.99

 

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expert
argos1
Posts: 6,425
Registered: ‎30-05-2012

Re: sim swap not working

it can take up to 24 hours to activate.
did you report the phone lost so that its been blocked? if you did you will have to ask the agents to get it unblocked again which can take up to a week
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unknown706
Posts: 296
Topics: 10
Kudos: 35
Best Answers: 8
Registered: ‎18-05-2013

Re: sim swap not working

Did you click the lost and stolen link and did you click bar my phone is will if you did you have contact the gg agents on the link below and tell them you barred your phone and give them the IME number of the phone and they will get it unblocked in no time just click the link below https://giffgaff.com/support/ask
dabbler
addykiller123
Posts: 763
Registered: ‎28-03-2013

Re: sim swap not working

ask an agent
steward
asheyla1
Posts: 454
Registered: ‎07-09-2013

Re: sim swap not working

Hi simple swap can take upto 24 hrs