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newcomer
spacexcape2
Posts: 11
Registered: ‎18-09-2013

talking to an agent

Is there any way to actually talk to an agent? I have three account and problems on two of them that need resolving immediately. My tockets are not getting answered.

danthescan
Posts: 9,959
Kudos: 2,162
Registered: ‎21-04-2012

Re: talking to an agent

Sorry no there is no number for them but can we help in any way with the problems?

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gavinb
Posts: 1,341
Topics: 3
Registered: ‎09-03-2012

Re: talking to an agent

[ Edited ]

Agents can reply within 24 hours. Ther is no number you can call to get through to an agent.

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mrzola
Posts: 2,167
Topics: 76
Kudos: 202
Best Answers: 29
Registered: ‎26-04-2013

Re: talking to an agent

https://giffgaff.com/support/ask (here you go mate, it can take up to 24 hours for them to get back to you
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danthescan
Posts: 9,959
Kudos: 2,162
Registered: ‎21-04-2012

Re: talking to an agent

if this is about your ipad trouble then the agents will just send you to the help boards as they cant do anything for you unless your account is not working.

Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/


bluemoonbaz
Posts: 45,196
Registered: ‎10-02-2011

Re: talking to an agent

Sorry giffgaff do not have the facility to speak to agents directly

Go to your My giffgaff page and you'll find the "Ask an Agent" link half way down the left hand side. This is where you will also see when an agent has replied to you. Here's a link


https://giffgaff.com/support/ask
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http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

newcomer
spacexcape2
Posts: 11
Registered: ‎18-09-2013

Re: talking to an agent

I'm having real problems with two seperate accounts. I've tried to explain it in a ticket to the agents and got a response Thanks for your query  [incident # 130918-000114] but have not heard anything back after that. I am trying to send a ticket in explaining the whole thing but it will only let me send specific enquiries and it's not working. I just don;t know what to do except cut my losses (£30 to date) and head off to another phone provider.

kaleem7877
Posts: 1,095
Topics: 6
Registered: ‎10-03-2013

Re: talking to an agent

Sorry you have to wait 24 hour an agent reply can we help you in any way?
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endorphin
Posts: 42,248
Kudos: 8,218
Best Answers: 6,068
Registered: ‎01-04-2011

Re: talking to an agent

If the agent has not replied to you within 24 hours then ask an Educator to chase them up for you


How to contact an educator: http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Need-to-Contact-an-Agent-Handy-Links/m-p/11...
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danthescan
Posts: 9,959
Kudos: 2,162
Registered: ‎21-04-2012

Re: talking to an agent


spacexcape2 wrote:

I'm having real problems with two seperate accounts. I've tried to explain it in a ticket to the agents and got a response Thanks for your query  [incident # 130918-000114] but have not heard anything back after that. I am trying to send a ticket in explaining the whole thing but it will only let me send specific enquiries and it's not working. I just don;t know what to do except cut my losses (£30 to date) and head off to another phone provider.


If this is because you bought a goodybag on one sim and a giga bag on the other then you will not get a refund if the bag is active,even tho you dont use it im afraid.

Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/