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newcomer
beckyleopardprint
Posts: 7
Registered: ‎20-07-2012
Best Answer

top up voucher

im trying to top up using a voucher, iv entered the 16 digit number and clicked redeem and nothing is happening, the loading signs just keeps going round, been sat here for 5 mins now waiting for it to load.

kerrieanne
Posts: 6,480
Topics: 41
Kudos: 376
Best Answers: 181
Registered: ‎05-01-2012

Re: top up voucher

If the message "Sorry, that voucher code has already been used" is displayed, don't worry it just means that the transaction failed before completion. Please leave a few hours for the Payment systems to update (and see that your voucher was not used) and try activating again.
If I helped click ''solutions and kudos'' thanks.


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andjab01
Posts: 655
Topics: 22
Kudos: 108
Best Answers: 4
Registered: ‎09-07-2013

Re: top up voucher

Contact an agent
newcomer
beckyleopardprint
Posts: 7
Registered: ‎20-07-2012

Re: top up voucher

no it dosnt come up with that, just keeps loading and then says timeout

amiz
Posts: 2,537
Topics: 106
Kudos: 115
Best Answers: 22
Registered: ‎15-09-2011

Re: top up voucher

Hi, It happens sometimes, so wait few hours then try again if it works
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student
kellerkelly
Posts: 248
Registered: ‎23-03-2011

Re: top up voucher

Contact an agent they will be able to help asap
contact an agent here

https://giffgaff.com/support/ask
student
kellerkelly
Posts: 248
Registered: ‎23-03-2011

Re: top up voucher

If the message "Sorry, that voucher code has already been used" is displayed, don't worry it just means that the transaction failed before completion. Please leave a few hours for the Payment systems to update (and see that your voucher was not used) and try activating again.
newcomer
beckyleopardprint
Posts: 7
Registered: ‎20-07-2012

Re: top up voucher

iv sent message to agent, no reply as yet, will wait a few hours, thanks