Help & Support

Reply
newcomer
franktaylor1
Posts: 1
Registered: ‎07-04-2014

top up voucher

When i try to top up my voucher on line, at first it said am sorry this page is not available. When i tried it a day later it said this voucher has already been used i am deeply stressed out about it because i have spent hours on the internet trying to top up.
mcilwraith
Posts: 39,096
Topics: 116
Kudos: 6,931
Best Answers: 1,156
Registered: ‎25-01-2012

Re: top up voucher

https://giffgaff.com/dashboard

or dial *100#  for your gg balance

check your balance to see if its gone through.

if ive given a best answer.please click the button
Image and video hosting by TinyPic
rayhoo
Posts: 39,102
Topics: 24
Kudos: 4,340
Registered: ‎21-07-2010

Re: top up voucher

[ Edited ]

franktaylor1 wrote:
When i try to top up my voucher on line, at first it said am sorry this page is not available. When i tried it a day later it said this voucher has already been used i am deeply stressed out about it because i have spent hours on the internet trying to top up.

Hi,

Can you see any reference to a payment here https://giffgaff.com/account

 

Is your phone number displayed in My giffgaff? Don't post the number, just check if it's there.

 

Are you sure that you're in the right account? If your SIM is activated and youhave you phone number on your dashboard, then double check by texting the word USERNAME to 43430 and you'll receive confirmation of the username for that SIM in about 10 minutes or less.

mary_r_t
Posts: 16,527
Registered: ‎24-01-2010

Re: top up voucher

If your top has failed then you may need to contact an agent to verify your voucher. There is a guide here

http://community.giffgaff.com/t5/Solve-your-questions/Why-has-my-top-up-failed/ta-p/3498263

to what to do if you have a failed top up. An agent will get back to you within 24 hours.

Get a free Giffgaff Sim
If you are visiting the UK and want a sim sent to an international address, click here
Urban Myths - The truth is out there!
furacrazy
Posts: 2,132
Topics: 41
Kudos: 485
Best Answers: 41
Registered: ‎22-02-2013

Re: top up voucher

try topping it up by dialling 43430
scholar
lynnie_
Posts: 2,292
Registered: ‎22-02-2014

Re: top up voucher

Well it may have now gone through... check your credit.
brendadianne
Posts: 2,105
Topics: 30
Kudos: 259
Best Answers: 72
Registered: ‎11-03-2012

Re: top up voucher

Dial *100# as this method of finding out your balance is more reliable as it doesn't rely on data signals.
I hope this helps

Brendadianne
kawa1775
Posts: 1,018
Topics: 6
Kudos: 188
Best Answers: 93
Registered: ‎20-12-2013

Re: top up voucher


Hi and thanks for visiting the community.

 
Sometimes vouchers take some attempts until they are accepted. Keep trying to enter the code and it will eventually go through.

Dial 43430 free from your phone to redeem your voucher. Double-check your payment history section just in case to see if your voucher payment was complete.

 

clear your browser or use diffrent one..

and  Try this online link :

https://giffgaff.com/buy/redeem
rayhoo
Posts: 39,102
Topics: 24
Kudos: 4,340
Registered: ‎21-07-2010

Re: top up voucher

[ Edited ]

franktaylor1 wrote:
When i try to top up my voucher on line, at first it said am sorry this page is not available. When i tried it a day later it said this voucher has already been used i am deeply stressed out about it because i have spent hours on the internet trying to top up.

Have you been using your SIM up to now?

Have you only just registered your SIM for activation?

Is your phone number showing on your dashboard?

 

Give as much information as you can. 

 

Just saw your previous post, so you're okay now?

 

 

cicerone
usmahn123
Posts: 1,942
Registered: ‎24-10-2013

Re: top up voucher

You get get it at any shop