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newcomer
disha
Posts: 8
Registered: ‎14-06-2011

updating goodybag!!!! no goodybag activated

My payment history said that the order for a £10 goodybag has been delievered, yet i do not have the goodybag purchased confirmation text on my phone nor on my giffgaff account online. My newsfeed says goodybag started but my top up section says updating goodybag since last night.
When will I get my £10 goodybag that was mean to start midnight of 15th august???
rookie
memobli
Posts: 122
Registered: ‎07-06-2011

Re: updating goodybag!!!! no goodybag activated

think there is a problem with goodybags atm
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newcomer
jax2011
Posts: 20
Registered: ‎14-07-2011

Re: updating goodybag!!!! no goodybag activated

Hey

 

I am having the same problem, my £15 goodybag was supossed to start at midnight, had a few replies back to my query saying they think there is an issue and raise it with an agent as there has been problems with goodybags all weekend :smileysad:

 

Hope this helps

rookie
memobli
Posts: 122
Registered: ‎07-06-2011

Re: updating goodybag!!!! no goodybag activated

just been reading older posts and it seems you will be best to contact an agent to help with this problem

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rookie
memobli
Posts: 122
Registered: ‎07-06-2011

Re: updating goodybag!!!! no goodybag activated

[ Edited ]

just been reading older posts and it seems you will be best to contact an agent (http://giffgaff.com/rightnow/ask) to help with this problem

 

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aaabzx3
Posts: 15,984
Topics: 374
Kudos: 944
Best Answers: 255
Registered: ‎19-08-2010

Re: updating goodybag!!!! no goodybag activated

yup agents can help you out on this
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expert
frazerclark
Posts: 2,488
Registered: ‎20-12-2010

Re: updating goodybag!!!! no goodybag activated

Get in contact with an agent who should be able to rectify this for you - http://giffgaff.com/rightnow/ask
If my post helped, please click the Yellow star below my username. If my post answered your question and it's now sorted, click 'Accept as Solution', this way it will prevent any more duplicate answers from being posted.
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academic
mrtopp
Posts: 630
Registered: ‎14-07-2011

Re: updating goodybag!!!! no goodybag activated

Same problem here - make sure that you've asked an agent to fix it for you (links above).

 

Clearly something is broken in the goodybag ordering system at the moment.

head honcho
pitney
Posts: 9,901
Registered: ‎17-03-2011

Re: updating goodybag!!!! no goodybag activated

Have u tick to buy ur ggbag from ur airtime credit?