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newcomer
Posts: 8
Registered: ‎14-06-2011

updating goodybag!!!! no goodybag activated

My payment history said that the order for a £10 goodybag has been delievered, yet i do not have the goodybag purchased confirmation text on my phone nor on my giffgaff account online. My newsfeed says goodybag started but my top up section says updating goodybag since last night.
When will I get my £10 goodybag that was mean to start midnight of 15th august???
rookie
Posts: 122
Registered: ‎07-06-2011

Re: updating goodybag!!!! no goodybag activated

think there is a problem with goodybags atm
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newcomer
Posts: 20
Registered: ‎14-07-2011

Re: updating goodybag!!!! no goodybag activated

Hey

 

I am having the same problem, my £15 goodybag was supossed to start at midnight, had a few replies back to my query saying they think there is an issue and raise it with an agent as there has been problems with goodybags all weekend Smiley Sad

 

Hope this helps

rookie
Posts: 122
Registered: ‎07-06-2011

Re: updating goodybag!!!! no goodybag activated

just been reading older posts and it seems you will be best to contact an agent to help with this problem

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rookie
Posts: 122
Registered: ‎07-06-2011

Re: updating goodybag!!!! no goodybag activated

[ Edited ]

just been reading older posts and it seems you will be best to contact an agent (http://giffgaff.com/rightnow/ask) to help with this problem

 

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Posts: 16,640
Topics: 379
Kudos: 1,039
Best Answers: 275
Registered: ‎19-08-2010

Re: updating goodybag!!!! no goodybag activated

yup agents can help you out on this
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visionary
Posts: 2,784
Registered: ‎20-12-2010

Re: updating goodybag!!!! no goodybag activated

Get in contact with an agent who should be able to rectify this for you - http://giffgaff.com/rightnow/ask
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academic
Posts: 630
Registered: ‎14-07-2011

Re: updating goodybag!!!! no goodybag activated

Same problem here - make sure that you've asked an agent to fix it for you (links above).

 

Clearly something is broken in the goodybag ordering system at the moment.

head honcho
Posts: 9,901
Registered: ‎17-03-2011

Re: updating goodybag!!!! no goodybag activated

Have u tick to buy ur ggbag from ur airtime credit?