Help & Support

[disha]

My payment history said that the order for a £10 goodybag has been delievered, yet i do not have the goodybag purchased confirmation text on my phone nor on my giffgaff account online. My newsfeed says goodybag started but my top up section says updating goodybag since last night.
When will I get my £10 goodybag that was mean to start midnight of 15th august???

[memobli]

think there is a problem with goodybags atm

[jax2011]

Hey

I am having the same problem, my £15 goodybag was supossed to start at midnight, had a few replies back to my query saying they think there is an issue and raise it with an agent as there has been problems with goodybags all weekend

Hope this helps

[memobli]

just been reading older posts and it seems you will be best to contact an agent to help with this problem

[memobli]

just been reading older posts and it seems you will be best to contact an agent (http://giffgaff.com/rightnow/ask) to help with this problem

[aaabzx3 sensei]

yup agents can help you out on this

[frazerclark]

Get in contact with an agent who should be able to rectify this for you - http://giffgaff.com/rightnow/ask

[mrtopp]

Same problem here - make sure that you've asked an agent to fix it for you (links above).

Clearly something is broken in the goodybag ordering system at the moment.

[pitney]

Have u tick to buy ur ggbag from ur airtime credit?