Help & Support

Posts: 3
Registered: ‎12-04-2013
Best Answer


[ Edited ]

voucher  is saying invalid when i top up my nube>**phone_number_removed**


[Edited: voucher no.]

Posts: 20,173
Registered: ‎13-03-2011

Re: voucher

I hope that isn't the real voucher number you have just posted on a public forum :smileysad:

First Thing To Do -Click on Option on your post

Click edit And 'Remove Voucher Number'

Then Click 'Post'

You might be too late and someone else might of used it by now :smileysad:

Quickly try the below --

[ Redeeming a Voucher ]

If its a O2 voucher they can be a pain to work straight away, they need several attempts in most cases

o2/giffgaff Voucher > Add it by telephone 43430 (freephone number) Only if your fully activated

Or this can be done online @

You can also try another browser (online option)

Just incase -- - Where to buy a giffgaff voucher

[ Want to convert the voucher to a goodybag? ] > If yes see the below

[ Goodybag Conversion ]

Please follow this guide thanks --

•• 1, Go to > My Giffgaff
•• 2, Press > Top up
•• 3, Press > Select on the goodybags icon
•• 4, Press > Select on the goodybag you want
•• 5, On the next page, press > Continue
•• 6, Then press > Exchange Airtime Credit

•• To pay by debit card put your security code in

Link -

[ Please Note ] You can only have 1 active goodybag at any one time (ie you can't change your goodybag before it expires/ add a new one)

I've reported it and hopefully it quickly get edited
send me a message to get a sim RM 1stclassGet a free giffgaff Sim
Posts: 81
Topics: 2
Kudos: 119
Best Answers: 4
Registered: ‎26-08-2013

Re: voucher

[ Edited ]

Hi Raydan


Sorry to see you're having issues.


I don't have an answer for you as I don't use vouchers but hope this page  will help you.

 You should

remove the voucher number from your post though, it might work for someone else :smileywink:











If you have found your solution, please remember to add Kudos to the answer you preferred and to tell us that the problem is resolved.

Get a free giffgaff Sim
Posts: 7,847
Topics: 14
Kudos: 749
Registered: ‎14-03-2013

Re: voucher

Keep trying the voucher here and there by dialling 43430 on giffgaff phone or try online. If tried so many times and still not going on account then contact an agent with the voucher info to see can sort it

Get a free giffgaff Sim
Posts: 10,866
Topics: 184
Kudos: 3,485
Blog Posts: 0
Ideas: 8
Best Answers: 110
Registered: ‎21-03-2011

Re: voucher

Please please never put your personal details in a public fourum. IE phone numbers. Voucher numbers.. Altho most of our gaffers are hounest people. On the odd accasion there could be one on here that might use them personal details. So will you please remove your voucher number. Thanks

Get a free giffgaff Sim
Posts: 14,398
Topics: 16
Kudos: 1,121
Best Answers: 127
Registered: ‎19-05-2012

Re: voucher

This is a public forum... You should not of posted the voucher number on here.... You should have contacted an agent with it
Posts: 1,546
Topics: 14
Kudos: 108
Best Answers: 44
Registered: ‎04-12-2013

Re: voucher

Contact an agent and please remove the voucher number as quick as you can.



Regards Ray

Get a free giffgaff Sim
Posts: 7,680
Topics: 44
Kudos: 488
Best Answers: 216
Registered: ‎05-01-2012

Re: voucher

If the message "Sorry, that voucher code has already been used" is displayed, don't worry it just means that the transaction failed before completion. Please leave a few hours for the Payment systems to update (and see that your voucher was not used) and try activating again.
If I helped click ''solutions and kudos'' thanks.

Sent from my iPhone 4S