on 12-10-2013 14:25
3G isn't avaliable in all areas, and some areas only have a 2G signal.
You can check whether you should have 3G service in your area here:
on 12-10-2013 14:26
In addition, please make sure that your phone is unlocked or on the 02 network and please check your payment history section to see if your payment was complete.
Furthermore, You probably need to enter the correct Giffgaff settings onto your phone.
Text the word 'settings' to 2020.
If you have an Android or smart phone, you can download the Giffgaff tweaker App from Google Play store onto your phone, using Wifi.
Alternatively, please see this guide on Internet settings for All Phones:
on 12-10-2013 14:52
giffgaff was having trouble with internet signals a few days ago, that may still bea problem so check the service in your area on the community tab!
sometimes when I am at home I can't get a good 3G signal, some areas are STILL stuck with 2G signals even though 4G is coming out here in the next year or so (not sure when giffgaff gets it?) but if that's the case then i'm afraid there is nothing you can do until giffgaff/02 update their services in certain areas
on 12-10-2013 15:02
on 12-10-2013 15:10
You can text 'settings' to 2020, or see this guide for Giffgaff Internet phone settings: