Replying to agent messages is still directing to a 404 not found error page.
We are told giffgaff are fixing this but until they have fixed this I have a idea to clarify this to customers who dont know about the issue and should be very simple to implement.
Have giffgaff customise the 404 error page to a simple, thanks for your reply well get back to you... message
Customising the error pages is very simple to do and can be done in seconds by someone who has root access to the servers.
Kudos the idea if you agree and giffgaff may look at it.
You must be a registered user to add a comment here. If you've already registered, please log in. If you haven't registered yet, please register and log in.