I have a suggestion concerning the recent "outage" with giffgaff.
This affected people throughout nearly a whole day - and so, to satisfy people that they have been compensated and to regain people's trust, I suggest that giffgaff may have a day where (the opposite of yesterday) you can send as many texts/calls/internet as you wish.
This is an good alternative to compensation in the form of credit - or money because it would not incur an ongoing cost for giffgaff - it would all be done in just one day
-Everyone could do this on different days i.e you get to chose when you use this "all you want for a day" thing
-There could be a limit i.e. 300 texts and 100 min and also a certain amount of internet - so people couldn't abuse the system.
Any comments and improvements would be welcome (even if they are negative!!!)
ps: this day would only be available to customers that were active and already a member on the 16/03/2012 insuring that people-upon hearing about this day - just joined gg for a day - and then left again.