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Auto-email proof of sim/phone barring for insurance claims

Status: Not For Us
by seer philiplittle40 on ‎02-04-2012 10:08

This was posted on FB waall this morning

 

"giffgaff, why don't you automatically send proof of handset/sim barring? I'm unable to claim on my insurance without this. :smileysad:"

 

Seems reasonable, and not too resource intensive.

 

Searched and no duplicates found

 

Cheers

 

Phil  (woohoo, first idea :smileyvery-happy:)

 

Status: Not For Us
Hi guys, this is a great idea however we felt not for us. Part of the reason is technically difficultly in actually implementing it, and the other is that we feel these requests needed to be handled on a case-by-case basis. Thank you for the idea and the huge support, I look forward to your future contributions. Kind regards, Hazel.
Comments
by goonerrick on ‎02-04-2012 10:14
I would think if this was automated then it would actually save resources as at the moment an agent has to send this out manually each time its requested. Surely the idea is that of whoever posted it on Facebook??? Rick.
by seer philiplittle40 on ‎02-04-2012 10:29

@goonerrick - fair enough :smileyhappy:

 

Although its one thing to moan about something and something else to try and do something positive about it :smileywink:

by bertiebat on ‎02-04-2012 13:48

Yes I suppose what you are saying is that this could be generated automatically when the lost/stolen link is used and the bar phone option is selected.

 

I see what Andy0 is saying so the email should contain words covering the fact the this just proves that a request to block the phone has been requested but that this could have been subsequently removed.  People could still be committing fraud even if they asked for this manually and any unblocking of the phone should then warn people that the previous email is no longer valid.

 

Seems sensible to me (though not the highest of priorities) so kudos from me :smileyhappy:, well done Phil 1st Idea and over the 10 kudos already. :smileyhappy:

by tjommo on ‎02-04-2012 16:24

Its sensible because then more people would be aware of how to steer clear of a ban!

by clairkelly on ‎27-04-2012 16:56

im having a problem with the email giffgaff sent to the claims department for my phone insurance, giffgaff recieved an automated response to say that their email had been recieved but the claims department claim that a day later they dont have the email saying its probably because the attachment was a word doc and not a pdf, this is now holding up my claim and i will be without a phone for even longer because it will take longer to process.

im not happy:smileymad:

by giffgaff Educator on ‎24-06-2012 16:57
Status changed to: Not For Us
Hi guys, this is a great idea however we felt not for us. Part of the reason is technically difficultly in actually implementing it, and the other is that we feel these requests needed to be handled on a case-by-case basis. Thank you for the idea and the huge support, I look forward to your future contributions. Kind regards, Hazel.
by 930913 on ‎24-06-2012 17:18

@hazel22 Is sending an email from the bar script such a difficult task?:smileysurprised:

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