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Change the FAQ page

Status: Implemented
by giffgaff head-scratcher darrenpainter on ‎18-04-2012 19:43

I am proposing a change to the HELP > FAQs page

 

On the right-hand side of the page is a box titled Answer Questions

 

answer.png

 

Although the button on it takes you to a search box to find answers, the linked names above take you to the top three kudos earning profiles for the last year and offer you the chance to send a private message.

 

This is becomming increasingly mis-interpreted by some newcomers leading them into believing they are addressing giffgaff staff members rather than fellow customers.

 

I think we need to either remove this section, or reword it in some way to help newcomers avoid any confusion and frustration when the members they PM inevitably cannot offer them a solution to account specific issue.

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