There are a lot of questions asked where the only real response is to contact an agent or an educator.
While there is a link under 'My giffgaff' to contact an Agent, it isn't quite so easy to find out how to contact an Educator.
My idea would be to have a 'Contact Us' link which then has sublinks to contact either an Agent or an Educator. I feel that this would make it much easier for people to find.
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This is a variant on this idea (which has been accepted)
http://community.giffgaff.com/t5/Submit-Great-giff