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Continue Using 1st Class Postage for Replacement Sims

Status: Implemented
by rong42 ‎17-10-2011 15:13 - edited ‎21-10-2011 09:19

Hi all,


People are probably aware that giffgaff is changing the packaging that sims are sent out in, in order to save costs. Fair enough.


It was announced on the Service Updates notice board

that this would include changing to 2nd class postage for sims. Again, fair enough.


However, when asked, giffgaff (eventually) said that this would also include replacement sims


Message 23:

naiha wrote:

Thanks for your comments, replacement sims will also be sent out on 2nd class postage.


Thank you

This is where I have a problem. I think replacement sims should continue to be sent out 1st class. If you lose your phone, it is stolen or you have a technical problem with the sim, you need that replacement sim as soon as possible



A quick search also throws up this idea, of being able to request an express delivery option on replacement sims:

But even though Robbie said it was under consideration in January 2011, nothing further has happened with this idea!



People may also be interested in this idea, which wants giffgaff to delay the changed until after Xmas: 

Status: Implemented
Hi guys - this has now been implemented with out new packaging: From Naiha's blog: "Another bit of good news for you all is that the Lost and Stolen SIM packs (the Oops pack) will be delivered by 1st class post, so you won't have to wait too long :smileyhappy:"
by rochessel on ‎18-10-2011 12:28

I would have thought replacemrnt sims are urgent so should be indeed sent out 1 st class.  I've had 2nd class nearly 5 days late and even first class late before.

by marvel andy0 marvel on ‎18-10-2011 13:16

Given that (from reading threads here) there now seems to be this system of having to ask someone to unblock the SIM, rather than just activate it and it works, then adding 2 or 3 days postage as well might make the inactive period into 5 or 6 days for most people

by rong42 on ‎15-11-2011 16:24

thanks hazel

by yaakov1 on ‎15-11-2011 21:47

thanks hazel

i think the community have given the feedback needed:smileyvery-happy:

by retriva on ‎29-11-2011 20:54
Let people choose - as a standard, 2nd class. If they need it faster they can after paying a small charge with their debit or credit card. Or the charge can be added when they top-up or buy a goody bag next time.
by yaakov1 on ‎29-11-2011 21:42


we're waiting for hazel to get back

by wizzo on ‎02-12-2011 13:34

Alternatively, give members the option to order a 'blank' SIM for a small fee (say £3), so in the even they lose their SIM, they can get activated within a couple of hours. This is likely to cost GG money, hence my suggestion of a premium £3 (or even £5) just to give members that convinience! 

by rong42 on ‎04-04-2012 12:24

woot! :smileyhappy:

by giffgaff Educator on ‎04-04-2012 12:28

Glad you're happy - it's a brilliant idea :smileyhappy: 

by wcssj on ‎04-04-2012 14:30

Blimey, if reversing a poor decision by giffgaff is a "brilliant idea", aren't you going to run out of superlatives for an idea that makes a net step forward?!:smileyhappy:


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