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O2 Status checker - Sticky on Service Updates:Notice board

Status: Implemented
by bertiebat ‎13-10-2011 20:54 - edited ‎18-10-2011 17:00

Very simple idea, but I really think this would be really helpful for newcomers until giffgaff do something more sophisticated  :smileyhappy:

 

PROBLEM 

When I first joined my SIM didn't work and I naturally looked at the Service Updates board to see if there were any problems that could explain that.   There were none listed and it took a while of searching in the other forums to find suggestions on using the 02 status checker.  

 

SOLUTION

Create a locked sticky single post thread in the Service Updates board (so that people can't post to it and it is permanently at the top) entitled 'Check for local network issues' and include a message along these lines.

 

If you are having problems with calls, texts or the Internet that aren't explained by other posts on this board then please first check for local issues in your area by using this tool - http://bit.ly/o2status. (or a version of this giffgaff coverage checker http://community.giffgaff.com/t5/Join-Considering-giffgaff/New-and-improved-Coverage-map/m-p/40258#M...)

 

Please note that agents are unable to help with problems caused by local network issues.  For non network issues maybe see if the community can help by posting your problem here http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/bd-p/QA1

 

BENEFITS

Helpful/logical place for finding this tool and could stop people raising unnecessary tickets with the agents.  :smileyhappy:

Note this is just a one off thread/post that doesn't give live updates, just the link to the 02 status checker.

 

Comments welcomed :smileyhappy:

Comments
by giffgaff Educator on ‎06-05-2012 16:16
Status changed to: Implemented
Syorksdeano now does this every week in our Service Updates forum :smileyhappy: Thanks to the both of you for making this happen for our members!
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