Could we have the facility to bar Premium Rate SMS messages from our accounts? Then hopefully there will be no more lengthy threads about who is to blame for charges.
So there's no confusion: I'm asking for an optional bar
Yeah do agree or atleast have the option to allow or dissallow them in your acount
Yes - I'd like that too - especially as it seems some apps ask for SMS registration, and might use premium SMS without notifying of charge.
Ideally, as well as option to block completely as suggested, be great to also offer option where if premium SMS is sent, then gg block this, send user a SMS advising that premium SMS has been sent, what the charge would be, and asking for confirmation whether or not to send. If user replies 'yes', then the premium SMS gets sent - and gg have users confirmation of accepting known charge for this - so no quibbles by unhappy users against gg.
Seems like a good idea. Maybe might want to bar premium rate numbers too, especially if setting up an account for one of your children.
You can add a bar for premium rate numbers already - just request it via the Ask an agent link. See this support page for details. An option to bar incoming premium SMS would be handy though (assuming this isn't already covered).
You can request, via the ask an agent option, to bar the following:
The Premium & International Bar is under one header and we can't separate the two. So if you bar Premium rate numbers, you will also be barring calls to international numbers. Sorry, but that's the way it is.
Does this bar incoming reverse charge SMS or just outgoing calls and SMS?
Can you clarify this please Vincent? What I was asking for was a way to bar Incoming premium rate SMS - including those which you can be signed up for other than by SMS from your phone (eg - someone else entering your number at a website - one of the claims made on the original lengthy threads from MJ). Which one of those bars above would guarantee no premium rate SMS could be received?
We can only set bars on a handset basis. So it is a bar at sim level, in the sense of what the sim does (action). What you are now asking for is a network bar. Which is a different story and something that would affect all customers.
This is not something we currently have in our roadmap of development, but certainly something I will flag internally for you.
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