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Sim not activated text message.

Status: Idea Vault
by 1hale on ‎14-03-2012 13:22
Firstly read the thread below

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/how-do-you-find-out-what-your-numb...

That is just one of many threads that get started almost daily by newbies thinking that just because they have inserted the sim into their phones and got a signal and in most cases received a text from 2020 with internet settings in it, then the sim has been activated.

It is then only after about 10 replies that the newbie then makes a slip up and informs us that they have not topped up yet that we realize they HAVE NOT yet activated.

So what I propose is this.

All new sim cards once inserted into a phone send out a signal to giffgaff informing them the sim card has a signal.

Then giffgaff/O2 send out the internet settings 2020 text.

As well as that text why not send out another text saying:

"Your sim card is not yet fully active. To activate visit http://www.giffgaff.com and click the activate a sim link. Remember during the activation process you will be required to to up minimum £10"

Or words to that effect.

What do you guy's and gal's think???
Status: Idea Vault
Comments
by rlproper on ‎16-03-2012 00:56
How about a PM to each new community account with the same info? Followed by a "you have successfully activated your SIM" message as soon as that happens. I presume that this would not be technically possible though, as several ideas designed to spot members with inactive SIMs, have been rejected as not possible.
by as7861 on ‎15-06-2012 11:22
Status changed to: Idea Vault
 
by giffgaff Educator on ‎09-01-2014 11:58
Status changed to: Idea Vault
 
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