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giffgaff user chat

Status: Not For Us
by counsellor danielclo1il on ‎17-02-2010 17:35

why not have a live chat system for us giffgaff users to talk to other members, it might help keep the boards less cluttered?

Status: Not For Us

Hi all, we've decided not to implement an 'official' giffgaff user chat as there is no way for us to measure helpful participation, which defeats the purpose of having a payback points system. There is also no way to moderate the content, and many other loop holes which will not outway the benefit of having this feature. 

Comments
by orbixx on ‎26-02-2010 15:04

Vincent,

 

I run an IRC (Internet Relay Chat) server for Be Broadband where there are approximately 90-100 users online at any one time and it serves to help people with issues in real-time. There's also some staff memebrs who sit in there to provide help and socialise with the customers. It's really quite good. Ask Robbie, he'll know what I'm talking about ;-)

 

I could set up a prototype for you if you wish. If you want to talk about it some more, you know how to contact me.

by vincent ‎26-02-2010 15:28 - edited ‎26-02-2010 15:28

Hi orbixx,

 

Don't get me wrong. I understand that it could (and probably would) work very well. We run everything on Lithium here, which has an intergrated chat-system. It is normally used for direct chat with customer support workers, I'm sure you know the ones I'm talking about, where a website says, 'Want to talk to someone straight away? Click here'.

 

Anyway, I've used it before as a normal IRC-like chatroom and it that works fine as well.

 

But as I said, although it's not something I'm against per se, when looking out for our community members best interest, I am wondering how we would measure the payback.

 

I don't see a way for me to measure that questions get answered.

 

We could set it up and clearly state that any action or questions that get answered don't contribute to the payback system.

 

Does Be Broadband reward their contributers? Because at giffgaff that is one of our main principles. If you do something great for us, we would really like to do something back.

 

Then again, maybe we/you could wriet some clever IRC scripts which measure activity levels and 'accepted solutions' withinn the chat?

by orbixx on ‎26-02-2010 17:43

vincent,

 

I was thinking something along the lines of:

 

!ask What will the charges of the Internet be?

!answer <question-id> We don't know yet

!view <question-id>

!accept <question-id> <username-of-answerer>

 

Could work, it'd require some form of API access to Lithium's database though. But you could also use it purely as a social medium too - it could also be linked to the Be IRC network so users could sit in a #GiffGaff channel and a #Be channel, might stir up some interest for Giffgaff ;-)

by vincent on ‎03-03-2010 11:03

Thanks orbixx, I'll make sure to discuss it here at giffgaff.

 

Cheers,

 

Vincent

by vincent on ‎19-03-2010 09:45 - last edited on ‎26-09-2012 16:51 by giffgaff Educator
Status changed to: Not For Us

Hi all, we've decided not to implement an 'official' giffgaff user chat as there is no way for us to measure helpful participation, which defeats the purpose of having a payback points system. There is also no way to moderate the content, and many other loop holes which will not outway the benefit of having this feature. 

by marinaweb on ‎03-12-2010 12:24

I used to be the owner of a Web Site hosting and design company and used Livechat when I had spare time or when things were slack.

You can be offline/online when you like and this shows on the web site.

If you can answer the potential customers questions there and then to their satisfaction you will be amazed with the conversion rates you can achieve just for the cost of taking a few minutes out to answer online questions.

You also learn a lot about your web site easier than log files, as you know live when a customer or potential customer arrives, you can ask the known customer what he is looking for by his first name if he returns to your site, where your customer is on the web site and you know what they may be looking for before you even speak to them.

I convinced potential customers to try us using this form of communications and as there is a lot of competition out there found the personal touch won them over.

If you are not so well known in the market place or are new, anything which does not cost you anything must be used to your advantage to increase sales.

 

by danielwoolnough on ‎23-02-2011 22:44

@vincent

 

you could try something like the mibbit chat network and just have it for social chat.

by revomutharock on ‎19-04-2012 02:35

Could always do a google hangout or something of that nature?

by broflo on ‎08-06-2012 11:11

hi all, I think a chat is a fairly good ideea , there are so many new people joining giff gaff and they don't know where to take everything from, even on site

for example right now I struggle with the number transfer from my old provider to giff gaff . I have put all the details with PAC code and everything, and no I am waitting

I had my giff gaff service stoped yesterday at 7pm , my old provider was stopped even before at 2pm, can please someone let me know how long do I have to wait until i get my service back?

Thank you

by broflo on ‎08-06-2012 13:23

hi all, I got my old number now which I wanted to transfer to giff gaff, I received my old number at 12 oclock, so it works . You can try with no problem, you will have no service for more than 10 hours.

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