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Conference calling

Status: New Idea
by marcc19 on ‎05-03-2015 18:06
You need to enable it seems to only be an option on contract phones why can't we have it?

make gg offer open to all members!!?

Status: New Idea
by bmw4175 ‎04-03-2015 22:37 - edited ‎04-03-2015 22:40


This idea as suggested by @n4tz got me thinking that this whole offer and the way giffgaff have gone about it is all wrong! 

To anyone that doesn't know the offer is for some members that have been selected will get 1000 payback points for each activation they get in the month of March instead of the normal 500 points we get. 

Now I understand that there will be reasons why giffgaff have decided to use only certain members but I think this offer totally goes against what giffgaff stands for and is separating members as some are getting 100% more for the same thing which is unfair to any members not selected! 

So a simple one really..... Please try and work fast and make this offer open to everybody and start it again for these members. 

Surely it's a win win idea one for giffgaff as they'll get more new custom and two all members will be happy they've been given the same opportunity as the others to take advantage of this great offer! 

Right thanks for reading my idea and I welcome your feedback and comments and don't forget if you want to support this idea and see it happen then click the orange kudos! 

Thanks 😀


Status: New Idea
by awais_khan12 on ‎04-03-2015 20:29
I think Giffgaff really gotta invest money in improving the 'data' speeds!
Money should be invested in this area as I think this is where giffgaff currently lacks.
If this improves I believe it will stop many members leaving and may attract new members to also join along with the already awesome goodybag deals. Feel free to comment on what you think. If you agree show your support and giffgaff may implement this.

Thanks. :smileyhappy:

Extra March payback should be available to all members

Status: New Idea
by bluemoonbaz ‎02-03-2015 13:55 - edited ‎05-03-2015 11:12

Giffgaff have come with another great promotional idea to get more members and I commend giffgaff for this as we all want a bigger better giffgaff.


But I don't agree with only a selected group of members getting the chance to earn this bonus.


I have always been against schemes that only offer partial community inclusion including the sims exclusion club and I just think we should be including everyone 


We are a community and as such should not be giving some members this opportunity and not others 


If you agree please indicate by kudos of this idea 









Here the promotion


March Double Payback offer - connect your friends




handy giff-staffer


Feb 27


Exclusive offer: Earn double payback for connecting your friends during March



If you’ve been included in this offer – you’ll get £10 Payback for every friend you bring on board to giffgaff during the month of March 2015.


 We'll be contacting members Sunday/Monday - you'll be included in this offer if you have recevied an email/ text or message in yourMessages in My giffgaff (emails sending Sunday/Monday - newsfeed/message in My giffgaff on Monday).


giffgaff rewards members for helping grow giffgaff, by connecting their friends and family. In return for connecting a friend - giffgaff gives members £5 Payback and the friend gets £5 credit when they join.



During the month of March, as a special treat - you'll get the regular £5 Payback plus a bonus £5 Payback = £10 Payback for every friend you bring on in March.

Regular updates / feedback and promises

Status: New Idea
by doct0r on ‎01-03-2015 18:07
Following on from this thread in contribute I'd like to propose this idea

When giffgaff say changes are going to happen or an issue crops up that isn't immediately solvable, I'd like for them to give a timeline of updates and stick to them

Say for example, they offer to give an update in a month. Once that day comes around, if nothing has changed, a quick post saying as much should appear with another time given for a second update and so forth until resolved. Updates in between should be encouraged if they know they can't make the deadline they themselves have agreed to.

The current silence that exists even when members ask and enquire constantly needs to stop to stem the apathy and lack of clear communication

@cim 's suggestion of a thread dedicated to such an action seems an easy way to divert few resources and impact other day to day tasks of staff thus ensuring updates and feedback can keep members up to date on developments.


Status: New Idea
by sadika22 on ‎03-03-2015 21:16
Does anyone else think giffgaff need to do something about the amount of minutes available on the goodybags? What I'm trying to say is that giffgaff offer 9 goodybag in total (3G & 4G) and 5 of them 9 goodybag all have 500 minutes call allowance. What the heck giffgaff? What about people who want more minutes and no data? Surely they shouldn't have to pay £18 when they don't need the data allowance. We need some new goodybags I tuink.

Sim Packaging / advertising

Status: New Idea
by talisker35 ‎26-02-2015 13:39 - edited ‎03-03-2015 11:13

Hi all,


Its fairly basic, so im sure you will get the idea without me explaining it.


The idea:

New packaging for sim cards as well as providing a means to advertise giffgaff sims & tariffs. This will provide some basic information for any new members as well as provide a means for members to advertise / recruit members to giffgaff (simply add a few tabs to the packaging to make it into a desktop display stand)


Hope you like it.


New Packaging ver4.jpg


New Packaging 2.jpg

Advertising rev2.jpg

(example desktop display stand)



27/02/15 to include further updates (all prices subject to change message & giffgaff run on the o2 network)

28/02/15 to include E4 sponsorship logo & text as suggested.

03/03/15 to replace £18 offer goodybag with £20 goodybag (offer ends 1/4/15)

Blocking Numbers

Status: New Idea
by jot99 on ‎04-03-2015 14:42

It would be a nice idea to be able to block nusince numbers on GiffGaff from those fake companies asking for banks details and stuff.

giffgaff Promotional Packs

by davidsectec on ‎03-03-2015 14:50

Hi Giffgaffer's/Community,


I am not sure if this idea has been previously suggested in the past. giffgaff is a part time job for me, and feel I could do with a little help while out in the field promoting giffgaff. Hence giffgaff promotional packs.


giffgaff Promotional Pack: Contents:


1) giffgaff T-shirts qty: 3 to 4

2) giffgaff Cap's/Hat's

3) giffagff leaflets with affiliate ID attached

4) giffgaff SIM's

5) giffgaff balloon's, banners and signs

6) Discounted advertising Vouchers for google etc. For Web advertising.

7) giffgaff coat/jacket for those cold days


The above promotional items would help improve overall engagement with customers. Therefore attracting new customers more effectively. I do understand that their should be a cost for all the above promotional items. Top UP's should be available as and when required, via the promotional team.


I want to know if the community think this is a good or bad idea? I do hope, that something like what I have suggested above is implemented, as it would greatly help all concerned.




David... ;-)



payback points for taking quizzes

Status: New Idea
by ali991 on ‎28-02-2015 01:44
I don't think it's a good idea that giffgaff is changing that when you complete a quiz upto the pass standard then you get 100 payback points. NO ONE WILL BE INTERESTED IN TAKING THE QUIZZES ANYMORE. What's the point of having a quiz then?
So my idea is to keep the payback points rather than 100 points GIVE LIKE 50 POINTS PER QUIZZES and as they move on increase the points so it will grab the members attention and would make them do the quiz and hopefully they will learn something which they can share with the community
So overall
Start from like 25 payback points for bronze quizzes
50/75 for silver 100/150 for gold 200/300 diamond and it goes on
I think It will benefit the members and the whole community aswell
What do you think?

International Roaming Charges

Status: New Idea
by andy_waters on ‎02-03-2015 20:46

I find prices outside the EU well a bit pricey... £1 a minute to recieve/make calls, 30p per text are rather steep and even though they don't seem huge i find when i'm abroad a simple conversation on text has soon cost me £3. The data charges are especially bad, £5 a MB?? Why?! It's extortionate. I think these international charges need to be revised. One idea i've seen implemented elsewhere is allowing a customer to pay £X per month to keep roaming charges the same as they are in the EU while further afield. 


Kudos appreciated if you agree!



4g goody bags with bigger data

Status: New Idea
by william_mason on ‎04-03-2015 20:25
i think 4g goody bags need to have more data to make them more appealing to non-giffgaff users. I'm sure if giffgaff could give unlimited for £25 and 10 gb for £20. Word will spread and more people will sign up to giffgaff. Just a suggestion that could make business sense.

March double payback offer: donate to others

Status: New Idea
by n4tz ‎04-03-2015 19:14 - edited ‎04-03-2015 19:33

Apologies, but due to the fact that this offer is currently running, I haven't posted this in contribute (time constraints).

As many of you know, there is currently an offer whereby a friend activates a sim by the end of March means you get £10 instead of £5, but this isn't open to everyone.

What I'm proposing is, that anyone who has been selected to be included in this offer who wishes to opt out and donate it to others, can do so (assuming there is some facility)

You know what to do if you think this is a good idea....



Edit :thanks @maddy2k6 for the info, thought it was for every activation 

Allow full manual address

Status: New Idea
by tdickinson on ‎01-03-2015 19:00

As someone who lives in university halls, adding the room number to the address is very important when ordering a new SIM or receiving postal communication with GiffGaff. At the moment the address system only allows a post-code and then a dropdown menu to be used to select the address.


I think it would be very useful if this could be updated so that the problem doesn't continue where communications don't reach us at addresses where a room and block number are required.


Status: New Idea
by lambson on ‎26-02-2015 09:18

Recently my wife had her email hacked and this led to countless problems. The one I'm interested in here is how difficult it was to get into her giffgaff account after it happened. She managed to forget all her passwords as she had a system that she thought saved them for her. Anyway, the real problem came when we wanted to contact an agent as nothing in the dropdown lists applied and our efforts were met with "ERRORS ON FORM" messages. We did eventually get to an agent and everything was sorted, (Thankyou community)  MY idea is for us all to have a back up email account on the system to alleviate this problem in the future.

Social network app

Status: New Idea
by sonic1983 on ‎05-03-2015 03:27
I like the way you've designed your giff gaff app appreciate how you listen to your members. How ever i think you could update the app and introduce a social network element to it so you could send picture messages and live chat to each other an stuff may be even add a video calling to it or simple online games like nic tac toe what do you think?
I think that as you get a sim card with the phone unless you are an existing member then the affiliate payback scheme does NOT apply.

However why not ask people if they were referred to giffgaff and from whom and then order a sim card linked to that member with the phone so the customer can still benefit from the bonus £5 top up.

And us referrers can still earn our £5 payback.

So you currently order a phone from giffgaff as a new customer and receive a sim card that when activated provided NO bonus credit.

HOWEVER if my idea was implemented Joe Bloggs could go to order a phone and would be asked:

"Were you referred to this page by an existing member?"

He replies yes and then inputs 1hale.

Then giffgaff as usual supply the phone with the sim BUT this time the activation code would tell the system to award Joe Bloggs with £5 bonus credit AND award me 500 payback points.

What do you think???

Ability to cancel goodybags

Status: New Idea
by littlemisszoe on ‎19-02-2015 15:41



I've noticed a few people posting about buying the wrong goodybag/gigabag recently and giffgaff won't refund them.


I think that giffgaff should offer a refund if the goodybag/gigabag has not been used, and is less than 24 hours old.

So, if someone accidently purchased the wrong one, they can email an agent straight away and receive a refund if they haven't used the goodybag. 


Status: New Idea
by ladyice on ‎05-03-2015 12:44

hello i think it would be verruy benifishal and good if giffgaff would alow more than 1 active sim as a lot of peaple now have tablets and second phones and need more than 1 sim it would be much easyer to have them on the same account thanks xx

buyong a goodybag for a future date

Status: New Idea
by wdroberts on ‎02-03-2015 16:26

bUYING A GOODYBAG FOR A FUTURE DATE Options on ‎28-02-2015 12:18 I am lucky enough to make regular trips out of the uk.


My goodybag is clearly useless in the EU...and of course i lose any unused elements of it should it expire whilst I am away.


I accept this.


Why cant I buy a new goodybag for my return date....perhaps a week or so in advance?


How hard can this be to setup please? GIFF GAFF....... listen to your customers?


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