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hi there,

 

I have been with GiffGaff sometime now and i especially love the forums !!  we all know that the majority of  help questions are about the NEW members having  NO INTERNET (sending a great first impression of the network to the new members)

 

New members don't realise that giffgaff do not send the configuration texts that the big networks do and that we as users have to manually enter them.

 

I think that when a sim and attached sleeve are sent out or when a member cuts it out to spread the giffgaff love :heart: ,  the sleeve that's is attached to the sim should have a few essential 'need to knows' on it for new members to read.

 

For example

 

a simple activation guide, with web address link showing where more detail can be found, 

 

a link to explain the goodybag and airtime difference

 

but most importantly I feel are the apn settings, they should be printed out on there fully, and a link to where they are on the site.

 

WHY would you want to do that they can be found online i hear you say

 

THAT'S ONE OF MY MAJOR SUPPORTING POINTS (aside from the first impression of giffgaff)

 

I just feel that newbies need to be aware of these settings as some rely on mobile data only and if they cant get access to the net as they need the mobile data and then they suffer as they cant see the settings or enter them until they get online somehow.

 

I really feel putting  the apn settings on the sleeves that surround the sims would be such an advantage to newbies and therefore giffgaff is starting on the right foot as they do say that first impressions stick! 

 

In turn the forum posts about newbies data problems will be reduced and you will have more new customers having a better first experience with giffgaff

 

 

I think this would be a great idea to implement as I am always on the forums and its the number one problem I see time and time again

 

Michelle

Properly manage - Best Answers

Status: New Idea
by bonzo123 on ‎25-04-2015 13:05

With this new Approved Helper and Payback scheme on the horizon perhaps there needs to be a better way of managing the Help & Support section?

 

Maybe in future  these new "Approved Helpers" only should have an ability to mark answers to questions as:

 

Best Answer

 

 

This will/could avoid a hotch-potch of mis-information and confusing results. Mis-information can be removed.

 

Best answers can be archived and indexed in a way that is easy to understand and retrieve.

 

The Help Section is a mess. Approved helper could be tasked to make this experience one that is actually usable,

fit to be used.

 

Thank you.

At carphonewarehouse you can do payg upgrade
EE tmobile orange vodafone others allows their members to upgrade
So my idea is
Giffgaff should allow us to do payg upgrade with carphonewarehouse or giffgaff it's self (like 20% off on selected phones basic ones mostly)

if giffgaff had an office in the beautiful island of Guernsey they could be giffgaff.gg !

 

looks a bit more catchy than a .com address!

keep gg money+mobile separate!

Status: New Idea
by bmw4175 on ‎19-04-2015 19:56

This one is simple and straight to the point! 

When any of us members signed up to giffgaff we never imagined we'd at some point become part of a loan company and with the ideas of payback being awarded for getting loan customers and for giving advice looking like becoming a reality myself personally I don't want to be involved in something like this and I'm sure plenty of other members feel this way too? 

I suggest you totally rethink your loan idea been associated with the giffgaff name and especially stop members giving any advice! 

I could state a billion reasons for this but will stick to the obvious. 

Your a phone company and that's what we joined. Please keep it that way. 

 

Data refunds

Status: New Idea
by mobilemonkey on ‎24-04-2015 22:55

See that Google has proposed the idea that customers will only be billed for the amount of data they actually use, rather than having an allowance that resets every month, as is typical on existing services. The way this will work is that customers will pay a fixed monthly fee for unlimited calls and texts, an extra $10 for mobile data access while in the US and abroad, and then a further $10 for each gigabyte of data they decide to consume. Let's say you go with 3GB for $30 and only use 1.4GB one month. You'll get $16 back, so you only pay for what you use. Something we would like Giffgaff to follow or maybe just wait for Google mobile to launch in the UK?

Brand/Model specific helpers?

Status: New Idea
by elliot510 on ‎23-04-2015 14:54

I am a user of both iphone 6plus and blackberry z10 

What I have noticed over my time with giffgaff is that members requiring help with even the most basic of  user problems are often being given one or two line advice by members that have no experience of the brand, OS or functions.  To make things worse, others seem to blindly copy and paste the advice in an obvious attempt to influence payback, which could lead someone to believe that if you hear the same thing too many times "it must be right!".  

I am wondering if there is a need for brand/model specific helpers among the membership so that those with problems can be assured that the help that they are receiving is at the very least from a fellow member that knows how to turn on the device that they need help with!

If this is not practical, it would perhaps help if the brand of phone used by members can be shown against the members name when they participate in the forums ... what I am thinking here is, for example, no brand name shown = "follow advice with caution" and that this could be clearly blasted across the FAQ's!

 

online at ur beckon call,offering advice on handsets and the new tarriffs which will benefit newgiffers to the best deal for them.  perhaps even a weeks trial to compare,handsets sold, profitmargains,and even a follow up email to querry tthere experience,this way.a personal online phone sale..new and with research

 

greg

I've just joined Giffgaff.

I have absolutely no signal when at home. We live in a fairly narrow valley and so expected this - none of the networks have a signal here. If we go up either side of the valley by a few hundred metres we get a signal.

 

On our EE account we have a "signal box" which provides us with a local 3G signal via our broadband.

 

Has giffgaff negotiated anything similar yet? I know O2 have a similar device - their "boost box".

Giffgaff seen to be lagging behind with this now as this technology (femtocell) is now widely used by EE, O2 and Vodafone for their domestic (not just business) customers.

 

I'm sure many giffgaff customers would benefit and would be prepared to purchase such a device if it were available.

 

Thanks for reading!

 

Mike

Cap posting of new ideas to one per week per member maximum!

Status: New Idea
by prawlin ‎03-04-2015 13:13 - edited ‎03-04-2015 18:36
Self explanatory title.

Methinks this idea requires very urgent rapid implementation. It would stop any unfair repetitive spamming of the ideas board that sometimes occurs.

When a person issues multiple rapid fire ideas (most of which are hastily drafted, poorly written and not researched or considered), it very unfairly pushes other members ideas further down and off the front page prematurely. This prevents the other members ideas from getting a fair exposure time for garnering their needed support kudos.

This ideas board should not be used like some casual chat room affair, sending in every other thought that comes to mind. It is a place to publish carefully considered and developed ideas/suggestions. The true Eureka thoughts. They should have been written carefully, and researched adequately. Truly great ideas don't spring to mind everyday. So one a week limit would be just fine for everyone who comes up with realistic and original proposals IMO.

Please kudos the Orange arrow upper left if you agree

Thanks

Update the top 10 'ignored by gg' ideas

Status: New Idea
by cim on ‎09-04-2015 17:19

A simple idea:

 

gg should attend to "The top 10 ideas most supported but ignored by giffgaff " ie those which have yet to receive any status update whatsoever from gg.

 

Asking for ideas and then ignoring them completely often for many months is not showing sufficient respect to the community's efforts in my 'umble opinion.

 

With an average of around 200 kudos per ignored idea they all deserve to be acknowledged and have status updated with a well-considered comment.

 

I believe this is the current top 10 top ideas at time of writing which gg have never seen fit to comment on :

 

  1. Unlimited-Time-to-go-capped
  2. Regular-Network-Performance-Reports-from-giffgaff
  3. European-Goodybag
  4. EU-Roaming-Goodybag
  5. Phone-Number-Pricing-Tool
  6. No-expiry-date-on-gigabags
  7. A-new-and-different-pricing-strategy-to-consider
  8. Personalised-Goodbags
  9. New-user-registration-page-username-ambiguity
  10. Unlimited-Goodybag-Tethering-Option

The 5 pound giffgaff goody bag deal

Status: New Idea
by mudassir316 on ‎19-04-2015 12:09

I think this deal is 'the best deal' out there. I believe the 60+ minutes need to be explained clearly in the main punchline of the ad.

 

For instance: Make your minutes limitless by receiving calls for only a fiver a month!

The current description is appealing but not appealing enough:


https://giffgaff.com/goodybags/hokey-cokey-extra-minutes-free-for-each-call

payback

Status: New Idea
by robbiermb on ‎22-04-2015 08:38
When you top up £10 you should get £1 paypack

Pick and Mix

Status: New Idea
by edwardlittle on ‎16-04-2015 11:41
Why not have pick and mix goodybags? At the moment you have to choose a goodybag that most closely matches your requirements but may not match them completely. So I suggest that all the various items are priced individually, allowing members to choose what they want and get charged accordingly. So, for example, you could choose 500 minutes with 2 Gb of data or 200 minutes and 2 Gb of data, with each being at a set price. No mobile phone company does this so GiffGaff could lead the way!

Wouldn't it be easier for giffgaff and better for the users if giffgaff automatically generated a PDF and emailed it to you when you report your phone and your sim as lost and stolen. Would presumably save the agents time. Should be simple for them to set up. The person would then just need to forward it to their insurer. As long as it has a clear line at the start "we noticed you reported your phone/sim as lost/stolen so thought we would forward you this letter just in case you need it to forward to your insurer" then it would be clear to anyone who didn't want it or didn't know about it.

Bring back "Settings" to 2020 with caveats

Status: New Idea
by 1hale ‎14-04-2015 10:53 - edited ‎14-04-2015 11:12

Wassup 😜 When giffgaff first started they fell in line with O2 and automatically sent you the giffgaff data settings for free via over the air text message.

You could also text the word "settings" without quotes (") for free to 2020 which would send you the settings also.

Then within the last year that service was dropped and removed stating that most manufacturers were adding the giffgaff settings into their devices from new.

So now texting settings to 2020 returns:

We're really sorry but you need to change your settings manually. To find out how go to www.giff.ly/gg_started . Charges may apply if you visit via your mobile.

Well recently I managed to acquire some older GPRS enabled phones that used WAP (they had settings for both GPRS and Dial-up).

Tried to set up data on them without success as the data settings menus are complicated and hard to understand.

Then I inserted an old O2 sim card to the phones and O2 automatically sent me the data settings that worked.

I could also still text "settings" to 2020 without problems and received the settings.

However when trying 😣 to edit these settings it was still hard to do and didn't work.

So giffgaff should bring back the:

Text "settings" to 2020 service albeit for pre "smart" phone phones that connect via GPRS instead of 3/4G

This way giffgaff can attract more customers using older phones.

Examples of phones that use GPRS:

Nokia 3510i
Sony Ericsson Walkman Range (W200, W300, W950)
Motorola V100
Motorola Razor V3
Samsung U600
Alcatel OT-708

When you get banned any payback you have accumulated gets taken off you and rightly so (I know :-( ) . I assume that the money must go back to giffgaff , wouldn't it be better if it went to charity ( then some good will come from people being idiots in the community )

Send text when activation is completed

Status: New Idea
by traelkom ‎19-04-2015 09:33 - edited ‎19-04-2015 09:47

I suggest to put phone number on the sim card and once you activate it,.

A text message is sent to you to  confirm that the activation of the sim is completed.

:smileyhappy:

My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback.

 

I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with..

 

This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.

chargable priority support

Status: New Idea
by ak2008 on ‎24-04-2015 18:09

Could giffgaff introduce express support.

 

Some people seam to think it a negative to wait for a reply, and this may put people off joining gg. so i suggest gg trial priority agent.

 

For giffgaffers who cant wait and want a priority reply they can text from their phone or send a msg from here and get a reply within a set time frame.

 

This would obviously be a chargable service from their balance, and would need to cover its costs. Maybe a £1/£1.50 charge and you get a reply/investigation within 2hrs?

 

 

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